I don’t know, but it’s time to get the word out: I just submitted the following review on AMAZON where I bought a LOT of my Ring equipment including my stick-up cam (I bought the rest directly through Ring):
I’m hoping that Ring will eventually fix this issue - in which case I’ll update my ratings and review - but it currently appears that ALL wired stick-up cams have a DEFECT that makes a “critically low battery” warnings come up on the app even though this wired device doesn’t require a battery. When this occurs, most or all other functionality quits. As having a reliable security system is essential, I bit the bullet and bought a $30 battery for my WIRED device, charged and installed it in my WIRED device and this extra investment has temporarily remedied the issue. As of this date (5-22-2020) Ring HAS NOT remedied this issue and there are 100’s of complaints out there. Save yourself the frustration and look at other systems!