While I agree with the fact that this is a problem and the Ring Team doesn’t seem to be seeing - or at least acknowledging - the issue, hopefully the qualified Ring professionals who can help will do so - and at least update us - as soon as they’re able to during these bizarre times.
Meanwhile, like many others, I’ve invested a LOT, exclusively in Ring products (alarm system and many add-on accessories, multiple cameras and lights, Ring Pro doorbell, multiple Chime pros and more), as life-safety and home security measures - my entire home security system is dependent on trusting in good faith that everything will function as purportedly designed and be dependable.
All the same, one might wonder where certain liabilities fall in the event that ignoring the obvious (a.k.a.“negligence”) plays a part when said system components fail…? Could this be the kind of situation that class action lawsuits are made of…?