Low Battery Notice on a Wired Stick Up Cam?

This is unreal 8 pages and still no solution

I have 3 battery cameras which work great and a wired one that only works if I put a battery in

Ring you should issue all wired a battery as clearly your wired option is failing

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Same problem here

Bought wired stickup camera today. Installed and updated firmware. Same issues. No live view. Critically low battery warning.

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We had our wired stick up cam for while now as just like the others on this thread, for the last two weeks it’s going offline and reporting critical low battery. Having to pull the power to restart it weekly, getting very annoying. Following this thread like a hawk to see if Ring fixes this… ‘unfit for purpose comes to mind’ especially as we are paying a subscription for this product to keep us secure…

Still nothing. I have not had a working camera since I installed it. Being over a week, (8) pages of complaints, numerous calls, and still no solution or even someone call me back, I went to the BBB. I hated to do it, but maybe if enough of us do it, we will hear something back.

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I’ve been calling these people with hold times of 40 mins and no one seems to know anything about the problem. The idiots keep telling me I’m making a mistake that it’s a battery cam and not a wired one. WTF. I mounted my entire system myself. I can’t believe such an advanced system as ring has such “lack of knowledge” professional customer service. Especially with the amount of people that are having the same problem.

I have bought 3 camera last week and the same problem on all new camera. States all undated with latest wire wall and updates

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Same issue two new WIRED cams! Ring this is ridiculous. Please fix now, how can you let this go on for over a month from the first post? *removed other comments of frustration*

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Ring team: please respond to the group. This is unacceptable customer service being that you have already responded once to this thread.

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My stickup camera plug-in was fine until I deleted anb old (first gen) stickup cam battery that had a solar panel. Then my sitckup cam plugin immediatelyh showed a red battery icon on the dashboard and 0% battery on device health. And it says it’s plugged in. _ It seems to be working fine._ It’s now been a week and nothing has cleared the problem. It’s quite irritating. It’s kind of like crying wolf but it doesn’t really mean it – eventually I’ll filter it out, I guess, and then something bad will happen.

So…I bought a battery to add to my plug-in camera, thinking that it wouldn’t be bad to have a backup for hurricanes. Plugged it in, and still get the “Critically Low Battery” warning. “Very Poor” power status. Fails to capture motion. No snapshot. Connection errors when trying Live View. No customizable motion zones, but on/off zones are available (I need customizable motion zones because this faces a street). All other Ring cameras in my system are working correctly.

And so I decided to delete and reinstall the device as a battery powered camera. No more errors. “Very Good” power status. STILL: Fails to any capture motion at all. No snapshot. No customizable motion zones or on/off zones. This camera is failing terribly, currently is completely worthless, and no comments or action from Ring Support. There are a lot of frustrated people here now! It’s got one week before it goes back and I reevaluate switching to another security camera manufacturer. C’mon Amazon! Pull it together!

Having same problem. Just posting to see if my “vote” for a fix helps with the Ring folks.

So i have a ring stickup indoor/outdoor wired security camera, model 8SW1S9-WEN0 i bought in december, its been working fine until recently (im not sure when it started), the ring app keeps showing me it has critical low battery but then it is wired and plugged into an outlet and has no battery in it. When i go to the device setting for it on the app, the battery icon is full and green but when i click on it, it tells me the battery is dead and device is offline, but really its still working as its plugged in still.

Why is the app giving me wrong battery status and will it cause an issue once i set this camera to be armed when im on away mode?

aside from the low battery message on these wired stick ups, anyone else noticed that there are no toggle options in their video settings for the colored night vision mode? Seems like the wired cams are being recognized as battery powered only.

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Good catch …

Didn’t even notice that …

Most discouraging and disappointing that Ring is having such trouble responding to and fixing a major breakdown in one of their main products …

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I recieved my Camera yesterday, installed and same issue, it’s annoying to see the Critically Low Battery alert al lthe time in highlited RED! checked all the items you mentioned all are ok still alert is there, thanks

If I have to keep getting my ladder out to unplug and replug my WIRED Stick Up Cam just to rid it of the “Critically Low Battery” warning…I’m returning it. This has taken way too long for RING to fix. My First Generation Ring Stick Up Cam has never had ANY issues…these newer models are just crap.

My stick up cam is wired and is mostly operating correctly, except that it shows as critically low battery (there of course is no battery) and it also only records for 30 seconds like it is on battery power. I have re-installed it three times and always as Wired, never as battery, and it still does this each time. I’ve also tried multiple electrical outlets but it does the same each time. Any ideas ?

Also I see some people have mentioned something similar so I just wanted to mention my $100 plug-in camera does not have a snapshots or motion zones feature which is ridiculous considering my $60 indoor cam also made by ring can do that. Not sure if this is also due to this issue or if it’s just they wanted to make these more expensive devices less useful for the fun of it…

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Wired Ring Stick Up Cam 2019 3rd Gen (no battery)

Here is what i see on my app when I touch the battery icon in the app: "The battery ran out of power. This device is now offline. To restore service, charge its battery ". Okay, I am able to use the camera to do live view and see all of the recordings so its clearly NOT offline. I have called them twice on this. They had me go through another full setup and that didn’t fix anything. I have tried the reset on my own twice which proved to be a waste of time. They said they would report it to their supervisor. Getting battery errors on a camera that shipped as a wired camera with NO battery is absurd. Clearly RING didn’t test these cameras after their software updates. They have been dead silent on any fixes…