Received the same instructions from Ring last night and completed the reset on the one that was offline due to low power. It came back online, but still has the low battery issue. I will post again if it goes back offline.
I wonder if it is faulty power supplies or firmware or something else. Ring rep put me on hold, talked to a supervisor and gave me the process. Said that there was no further troubleshooting next steps outside of RMA the device and get a new one.
My stick up wired cam has again gone off due to low battery warning. IT DOES NOT HAVE A BATTERY. What is going on this is ridiculous. I have already reset once and it started to work. I need an answer or I will be sending it back ?
About 1 and 1/2 month old Stickup Cam plug-in began showing critically low battery message over a week ago. And now says battery is completely run out with empty batt. icon now showing on dashboard image …
However luckily like some others here have posted, the camera remains fully functional (for now). But is nevertheless annoying …
Sign … just another issue to deal with from Ring, which have really been piling up in the last few months it seems. To go along with other problems like my phone keeps losing audible notifications from the Ring app. When I reboot the phone it restores them, but only temporarily. Within a few hours it reverts back to no audible notifications for motion or someone pressing the doorbell from any of my Ring devices.
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Add one more to the list. I just noticed it today but it is possible it has been going on longer. Before even calling Ring I reset the Stick Up Cam by unplugging it and also uninstalled/re-installed the mobile app (Android - Samsung Galaxy Note 9). Didn’t work so I called Ring and they had me reinstall the Stick Up Cam using my mobile device. Didn’t fix it. Tried a few other things like resetting it from their end and me unplugging it again. Still nothing. Finally, after being on the phone with them for almost an hour, they said they would ship me a free battery to install. I was happy with this obviously but still pushed the fact that this needed to be resolved long-term. The rep agreed. This is clearly a hardware, firmware, or even mobile app issue. I haven’t seen anyone post if they’re IOS or Andriod users. Might be helpful to troubleshoot. At minimum everyone needs to call Ring and demand a battery until this is resolved.
I have been calling Ring just about every day since it has happened with no solution. I also sent them an Instagram message and same old smoke and mirrors. I have an iOS device and all my other cameras work besides the stick up cam. This is really getting out of control that all these people have issues and nothing is being done. Guess I don’t have to worry about that 30 day ring subscription trial since it will be expired before the thing ever works for the first time.
So, new camera and brand new battery. Followed the guidance and plugged that battery in to charge. This battery was left for 12 hours, and showed only the green light.
However, placing it into the camera it says it is flat on the app.
I did double check it was sufficiently plugged in, so I can’t be accidentally mistaken.
I’m at a loss and it is beginning to bug me.
My app has dropped the WiFi details I originally put in on set up. I need to press the reset button on the camera to set up again, I haven’t been able to do this as yet as they have been installed high up outside and I am disabled so had to pay someone to install, I am having to wait until they can come with the ladder to press the reset button and then I can try and set up.
We had our wired stick up cam for while now as just like the others on this thread, for the last two weeks it’s going offline and reporting critical low battery. Having to pull the power to restart it weekly, getting very annoying. Following this thread like a hawk to see if Ring fixes this… ‘unfit for purpose comes to mind’ especially as we are paying a subscription for this product to keep us secure…
Still nothing. I have not had a working camera since I installed it. Being over a week, (8) pages of complaints, numerous calls, and still no solution or even someone call me back, I went to the BBB. I hated to do it, but maybe if enough of us do it, we will hear something back.
I’ve been calling these people with hold times of 40 mins and no one seems to know anything about the problem. The idiots keep telling me I’m making a mistake that it’s a battery cam and not a wired one. WTF. I mounted my entire system myself. I can’t believe such an advanced system as ring has such “lack of knowledge” professional customer service. Especially with the amount of people that are having the same problem.
Same issue two new WIRED cams! Ring this is ridiculous. Please fix now, how can you let this go on for over a month from the first post? *removed other comments of frustration*