I do not understand why they are sending “troubleshooting” directions when this is obviously a new issue that has just occurred. There wouldn’t be 7 pages of comments if this was a brand new batch of people that all of a sudden accidentally “forgot to plug it in.”
I am guessing this is a software issue or an issue with the latest production of equipment. Either way, you have majority of the people on here that have now gone a week or so with zero access and NO solution.