Customer service is kind and swift, but ineffective. The product is substandard. I feel your pain, I installed 4 Stickup cams, doorbell pro, alarm system with two motion detectors and a floodlight cam. The static is frustrating, but you will also learn that it doesn’t pick up and record a lot of events. I have not been able to figure out the reason for not activating, but it is not a great product. I must stick with it, but if you are within the window of which you can get your money back and choose another system, I suggest you do.