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Loud random beeps from stick up camera

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New Neighbor

Loud random beeps from stick up camera

2 our of Ring Stick Up Cameras are now emitting a loud random 2-3 second beep.  This seems to be a common thread now on the community board for the past two weeks and a is a known issue with Ring.  The sound is similar to a smoke detector chip.  I called in to the ring help phone number on 8/31/2020 and the help desk operator was able to hear the random noise 3 times over the phone as it occured, but she was unable to give me a reason as to why this is occuring and I was left with directions to wait and Ring is looking into these issues.  This is not acceptable as this now occurs at random times of the day and is confused as a smoke detector sound for my family including a small child.

7 REPLIES 7
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Community Manager

Re: Loud random beeps from stick up camera

Hi @chadfranciscus  - you're right -- there is a seperate thread talking about the same thing. If you saw my update in that thread we're working close with the team to identify what may be going on. Would it be okay to put you in touch with that team using the email address associated with your Ring account? Let me know -- thanks. 

 

 

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New Neighbor

Re: Loud random beeps from stick up camera

Yes please put me in touch with someone, we not have taken out cameras off line again as this is now going off and waking our child.  I would appreciate if this was resolved as soon as possible. 

 

We have also noticed now that the camera loses sound on the recordings.  This is also a new issue.

 

Chad

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New Neighbor

Re: Loud random beeps from stick up camera

My camera has begun making this sound as well, could someone please provide the link to the thread where Ring is responding? Thanks!

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New Neighbor

Re: Loud random beeps from stick up camera

My camera just started doing this too. Could you please tell me how to get rid of the noise?

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New Neighbor

Re: Loud random beeps from stick up camera

me too, same issue. It is driving my family nuts. My girlfriend is demanding I remove all of my ring cameras and go with another company that is not associated with ring. Please make this stop. It has to be a recent update or something because this camera was working fine for more than a year. Strong wifi signal.
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New Neighbor

Re: Loud random beeps from stick up camera

Yes, mine has started doing the same thing about 3 or 4 weeks ago.
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New Neighbor

Re: Loud random beeps from stick up camera

My camera has started doing this now, whats the solution please?