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Loss of Motion Zones with latest Firmware upgrade?

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New Neighbor

Loss of Motion Zones with latest Firmware upgrade?

Is it just me, or did anyone else lose Motion Zones when upgrading to the latest firmware for wired spotlight cams?

9 REPLIES 9
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New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

Hi, how do you know there was a firmware upgrade on the Ring unit?

 

Confirming: i have three SLCW, all "Up to date"... all still have their motion zones defined.

New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

I updated the client on my MAC to 2.4.0 and there is no more way to ajust the camera motion zones. 

 

This worked before.

 

The feature is still available on the IOS device app.

 

 

New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

Thanks, glad it's not just me.  #Ring...will you reinstate the motion zones?


@AJunge wrote:

I updated the client on my MAC to 2.4.0 and there is no more way to ajust the camera motion zones. 

 

This worked before.

 

The feature is still available on the IOS device app.

 

 


 

New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

When I last logged in, the platform asked to install updates (for Mac)

New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

Ok...so Ihave an answer from RING.  It seems that they are driving us to stick to mobile devices.  The motion setting function is removed from the Mac app, so it can only be accessed via IOS (or Android).  Seems a backward step IMO.

New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

That's unfortunate.

 

Removing essential functionality is not a good thing. I do not like to fiddle with those little points and lines on the phone. 

 

I think my relationship with Ring is going to come to an end. 

 

I was undecided and saw a special deal at Costco and bought two FloodLight Cams. One of the two had mechanical problems with the screw that holds the swivel for one of the lights. The thread on the base was too large for the screew that came with it. It barely gripped and could not be tightened.

 

Trying to avoid Costco at peak times and not wanting to disconnected it from it's mounting spot I fixed it with superglue, a threaded piece rod and a wingnut.  I should have returned everything right there. My mistake. The lack of of quality assurance and cheap contruction of that part should have given me a hint. This camera completely failed 9 nonths after I installed it. No light, no camera - nothing. It just died.

 

The 2nd FloodLight camera is still working, but every so often I get the blue blinking light where the sensor sits. The only way to fix it by having to walk up to it and go throug the setup steps. It almost looks like it got a firmware update and then it wiped the settings. No way to tell since there is no version number and date on the firmware display.

 

It also just started to constantly turn the light on and off at night without anything changing on my side. The whole night on, off, on, off. Yes, I turned down the sensitivity, but now it's less useful. Something has changed. The Firmware only tells me it's up-to date.  No version number I can track, no changelog as to what has been "improved".  

 

I am hesitant to buy a replacement for the dead FloodLight CAM since I don't want to sink another $250 into a product that will die on me in under a year or starts behaving erratically. I also need 2 additional cameras.

 

And now the software get's stripped of essential  features without warning.

 

- I may get something that allows me to set the hours of operation of the light.

- I may get something that records full time and not just events. My own server is OK.

- I may get something that has a decent web interface that allows me to use my big computer to do everything.

- I may get something that does not limit the playback video to the size of a stamp.

 

Hey Ring, it's your software, I get it, but I don't have to buy your stuff. You have such a good name, but your stuff is rough and incomplete. 

 

New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

As of today, the Motion Zone adjustment feature for the battery stick up camera is not available on IOS.  I spoke to a Ring tech and she was unable to fix it and was surprised this wasn't working.  She updated my Ring app and suggested I restart my camera. I did, but it didn't fix a dang thing.

New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

I have the same issue on my iOS device. I can turn on or off motion zones on my Spotlight Cam Battery, but no longer have a slider or other way to adjust the distance that it starts noticing movement. Also, no solution other than uninstall the app, restart my phone, and reinstall. Didn't work on my iPad either. 

New Neighbor

Re: Loss of Motion Zones with latest Firmware upgrade?

My motion is still missing, deleted the app and reinstalled and it still not showing the motion zone. HELP. I nee to update my motion zone.