cancel
Showing results for 
Search instead for 
Did you mean: 

Live view not working on stick up cams 3rd gen though works for doorbell

SOLVED
Highlighted
Community Manager

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Sorry to hear about this experience, neighbors! The best first step will be to check the marked solution in this thread, which contains numerous steps to resolve this concern. Most importantly, wifi resources and signal strength will ensure for an efficient video connection. 

I recommend also testing live view when the device is plugged in, and battery removed (using plug in power only). If this concern persists after trying all the steps we've recommended in this thread, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Ok, so I did not give any follow up to this problem on my side but I made some advances.

 

To be clear: THIS IS NOT A SOLVED PROBLEM !


Here is how the problem was tested and bypassed on my side. 

I have numerous types of Ring devices : Ring bells (both working perfectly), wired POE Ring camera (working perfectly), Ring stick cam x 3, battery powered, solar powered and plugged, none were working properly.


The diagnostics i was able to make is that this is deffintly a connexion issue.

The disconnection problem only happen when using my wifi mesh system (TP LINK DECO) on both houses were it is set up.

When I switch to an old router 2.4ghz only wifi, the issue is not happening.

When i connect to a Ring wifi extender, the issue is not happening.


Please Ring it is time to give this issue a real concern and try to debbug it.  There is deffintly a patern here.

Is it a problem with 5ghz networks ?

Is it a problem with fast roaming on mesh systems ? 

 

Common this cannot be rocket science !

Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

And PLEASE: stop reposting the standard debugging solutions everyone here has tried thousands of times. They are NOT working !


Thanks again for reading and giving this a correct follow up.

 

Stay safe,


Regards.

Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

When I was installing my Ring devices one of the things that struck me was this FAQ from Customer Support: 

"Do I need a wifi connection to set up my Ring device?
Yes. Ring devices require a wireless internet connection for operation. Ring devices are compatible with wireless routers running 802.11 B, G, or N, on 2.4 GHz." 

That's how I have set up my devices. I haven't seen anything that shows them working on

5 GHz.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Hello fellow Ring stick up cam victims,

 

I just purchased four Ring outdoor stick up cameras and the solar panel plug-ins. I also purchased three TP-link Wi-Fi extenders which work on dual band with strong signals. Without the WiFi extenders, the cameras would lose their connection and not go into live view while using either regular or rapid app. Now, all but one camera works well, even one with a RSSI of -66 to -70. What is strange is the one problem camera nearest to the router is mounted just outside my patio door, yet it has a RSSI -52 and loses connection and won't go live view within 1 to 3 hours after being reconnected manually. My plan tomorrow is this: I will remove the device, reset, and reinstall, but if this does not fix the problem permanently then I will return this particular camera and get a new one and give Ring one last shot. Hopefully ring customer service can submit these reports to their appropriate department. This thread has been going on for months. Thank you everyone who has submitted comments regarding your problems. People like myself benefit from reading issues that have been reported by other people and helped me realize we're not alone in our customer complaints. We are in this together!

 

Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Since my setup with my 4 Ring cameras has been working well for over a month and seeing that some posters are still having problems, I want to share my setup in the hope that it might help some. 

 

I first started hooking up my 2 floodlight cams a year ago.  One was working fine from the beginning, RSSI around 38. The second one had an RSSI of 76 and was erratic, up and down. Bought a cheap 2.4 GHz extender and the RSSI went to 23, no problems since then. A few months later bought a Spotlight cam. On install the RSSI was 67 and at times could not get a Live View and other times connection failure. Got another cheap extender, this time dual band, 2.4 GHz for cam, 5 GHz for Echo Dot. RSSI is now 44, no failures.  

About 4 months ago bought a Stick Up cam. My troubles started almost immediately. I had hooked it up to a Linksys extender 2.4 GHz. RSSI was 35 so I knew that wasn't an issue. At times the cam was unresponsive, lost communication, and also the view on the dashboard was totally washed out. While calling support and not getting results I went through 3 firmware upgrades. All of a sudden, one day, the cam started working as it should and it's been like working fine for over a month.  I believe that it was a firmware update that corrected whatever issues the cam had.

Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Mine is doing the same thing.. it’s closest to the connection internet router yet it doesn’t ever work .. the doorbell and back camera is fine and has never not let me live view .. how do you fix it cause I’m ready to return all 4 cameras
Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

How is this marked as resolved?  It's clearly not, there's so many people complaining of the exact same problem.

 

Signal strength, fine.
Videos uploaded due to motion detection, fine.

Activiting manually, fine.

 

Live view - not fine!

 

I've narrowed it down, for me - live view works if i do it straight after the device auto "health checks" (which i've waited for by sniffing network traffic).  About 5 minutes after that, liveview no longer works until the next health check

Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I seem to be having the same problem with my spotlight cam, I noticed this seems to happen a lot when the motion is detected and I get the notification, I go to look at live view and it seems to be stuck on activating device and trying to process the recording rather than go to live view. This is intermittent roughy 50% of the time. 

I also find the motion zones settings for this cam really poor and not very adaptable. There should be a lot more scope for adjustment and variation. The app adjustment for this is also poor as you can't see as you are adjusting the size?

Highlighted
New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Definitely not solved!!!