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Live view not working on stick up cams 3rd gen though works for doorbell

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

To BradByname and all others having the same problem - can you confirm if you are using a mesh type setup like Orbi or Eero?

 

I had the problem with an Orbi setup - and then moved the cam wifi to be directly attached to the Fios router's wifi instead (left everything else on Orbi including the rest of the ring alarm system).  Despite a much weaker signal from the fios router in the basement, the live view problem has disappeared. Keep in mind the Orbi network runs everything else very fast and flawlessly.

 

I am going to try switching the 3rd gen sitck up cam back to the Orbi network and see what happens.  Will post update in a day or two, or when if I see the problem come back once switched.

 

Cheers

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I am not using a mesh network. The camera is directly paired to the router
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

So, I just walked around the back of the house to check the stickup cam, and no notification was received. To add insult to injury, I then tried live view and it worked. So on this occasion live view worked, despite not notifying that motion had been detected.

This product is about as much use as a chocolate fire guard. I wish I didn’t buy it.
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

anyone find a solution

 

its been over a month and i haven't been able to use my ring for live view, wasted my free month sub all recordings were black after the first few days when the firmware updated.

 

Now i am getting a Still Loading live view... Phone connection is very weak before live view ended. 

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

new camera set up today and live view not working. Uninstalled and set up again, still not working. Think it might very well be going back

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I’m having the same problem, I just purchased and installed 4 stick up cam’s (wired) all connect to a TP Link M4 mesh router and the live view doesn’t work (If I restart the unit it works for a couple of hours and then nothing ( when I restart / reinstall the unit it works for a couple of hours and then nothing). I checked the settings and all the devices average RSSI range between 44 to 45. I even moved the router a couple of feet away from each unit and the problem still happens.

I also have the flood light cameras and doorbells and they were perfect no issues at all with the same router.
I guess I’m gonna have to take them down and send them back. Not a happy customer!
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Community Manager

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Hey neighbors! Thank you for chiming in if you seem to have this concern, but please ensure that we are preforming all possible troubleshooting. When it comes to the Live View not connecting/working on the Stick Up Cam 3rd Gen, or any of the cameras, it may not work on one device while it works on another. This could be isolated quickly and directly with our support team here to determine if this is a device issue or a network issue. To see if you can nail this yourself, see below! 

 

Some neighbors have found relief to this concern by doing the following to their network:

  • Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to)
  • Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa
  • Rebooting your router, ensuring that all ports and protocols are opened for the Ring devices
  • Ensuring you have proper speeds. Lots of neighbors during this time have noticed slower speeds because of the current conditions and changes to at home life
  • Disabling any VPNs

Some neighbors have found relief in this concern by doing the following to their Ring device:

  • Completely reset the device by pressing and holding the setup button for 30 seconds
  • Removing the device (after saving any recordings you may need) and then re-setting the device up
  • Testing Live View with device next to the router
  • Ensuring device is fully charged
  • Looking at Device Health and confirming RSSI is in acceptable range

Some neighbors have found relief in this concern by doing the following to their app:

  • Disabling VPNs on the phone
  • Removing the app, rebooting phone, reinstalling the Ring app
  • Trying the Rapid Ring app
  • Connecting to the app on wifi or mobile data only (testing whichever connection is not your normal)
  • Updating app/OS software on phone

 

If you’ve covered all of these to no avail, or would like that immediate assistance, our support team can also assist with more in-depth video connection troubleshooting.



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View solution in original post

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I’m the originator of this post. I’ve been staying home for the last 6(?) weeks like much of the world so I haven’t really tried live view much lately. Yesterday I decided I was going to try some additional network settings but before I tried anything I checked and live view works for the doorbell and cameras and it has for the last two days. I’ll see if it holds.
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Hello OP, hello admins, I have tried to set up a new set of cameras at my dad's and I am facing the same issue of disconnection and inconsistency in the liveview. Both networks are using a wifi mesh system (tp link deco E4. To be precise)... I might have found a common problem concerning my issues...
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Agree. I have had this issue since the beginning. Went through all the steps with customer service. Still have difficulty with live view. Router is close to ring doorbell. Still nothing.