Piling on but also trying to move this forward. Would appreciate it, Ring Community Manager, if someone from engineering could make a guest appearance and discuss a little of what could be going on. Best to admit a problem and work all together to try to solve. I'd volunteer to try out whatever I can help with test-wise.
My setup - ring alarm system, 3rd gen stickup cam, ORBI wifi, Fios, many things on network including nest cams, nest doorbell, sonos, appleTVs, -ALL- work flawlessly on demand. Except Ring Stick up cam gen 3 live view.
Cannot start live view
Last Health Check - 1:23pm today (currently it is 1:58pm EST)
I suspect it will come back later on. So far, I cannot determine a pattern of when it does and doesn't work.
Will update when I try a few different things on my end, but again would love some engineering help.
I think I understand why they call the "stick up" cams. From the old days when the bank robbers would say "This is a stick up". This is robbery. My Stick-up camera two pack arrived yesterday and I successfully installed both this morning. Everything appears great, both have great connectivity, both were obviously updated with the latest firmware. Both are pieces of crap because they don't do what they are supposed to do, which is live stream video to my phone. I don't even know where to start after reading their BS response and "solution". I am not going to call into to talk to someone that asks me if the battery has a charge or if my wifi is online or other idiotic questions. There is a problem with your product!! What are you going to do about it?
Same problem here, this is a mess.
Everything is up to date. All my other cams are proprely working (ring bell and spotlight).
This is defintly linked to a firmware. My cam worked properly before !