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Live view not working on stick up cams 3rd gen though works for doorbell

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I’m having the same issue. Ring doorbell shows live view with no problem. Signal strength on the doorbell is less than the 2 stick up cams. I have a mesh network and a router. I tried connecting the cams to both. It shows live view once, then never again. Spoke with someone at ring. Tried EVERYTHING. They are fully charged and hooked up to solar panels. Rep said it makes no sense why my doorbell had a live view with weaker signal, but the cams won’t produce live view. Was told my issue was escalated and I would be contacted in 1-2 days. It’s now 11 days later and nothing. No response to emails either. It’s obvious that this is a problem and Ring is aware of it, yet not resolving it. Unfortunately, I’ll be returning mine and going with a more reputable, reliable cam.
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Piling on but also trying to move this forward. Would appreciate it, Ring Community Manager, if someone from engineering could make a guest appearance and discuss a little of what could be going on.  Best to admit a problem and work all together to try to solve.  I'd volunteer to try out whatever I can help with test-wise.

 

My setup - ring alarm system, 3rd gen stickup cam, ORBI wifi, Fios, many things on network including nest cams, nest doorbell, sonos, appleTVs, -ALL- work flawlessly on demand.  Except Ring Stick up cam gen 3 live view.

 

 

Status:

Cannot start live view

RSSI -43

Firmware 1.4.15200

Battery 98%

Last Health Check - 1:23pm today (currently it is 1:58pm EST)

 

I suspect it will come back later on.  So far, I cannot determine a pattern of when it does and doesn't work.

 

Will update when I try a few different things on my end, but again would love some engineering help.

 

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I just had this problem with my battery powered spotlight can. I disconnected it from the WiFi and then went in and reconnected it. When reconnecting it said it downloaded an update to the firmware and now it works...so far.
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Wish I had found this thread earlier as I’ve spent a frustrating week trying everything to troubleshoot my brand new Stick Up plug in.

Live view almost never worked, only occasionally after power reset. Recording was 50% reliable at best.

Have a Spotlight camera which has worked perfectly for over a year so obviously not a WiFi issue etc and I know the Ring products and way of working.

Anyway, managed to return the stick up and got another Spotlight, and it just works like you expect it to. Not that Ring earned the upgrade but obviously worth the extra cash for me.

It seems to me like a clear model or, best case, firmware issue.
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I think I understand why they call the "stick up" cams.  From the old days when the bank robbers would say "This is a stick up".   This is robbery.  My Stick-up camera two pack arrived yesterday and I successfully installed both this morning.  Everything appears great, both have great connectivity, both were obviously updated with the latest firmware.  Both are pieces of crap because they don't do what they are supposed to do, which is live stream video to my phone.  I don't even know where to start after reading their BS response and "solution".  I am not going to call into to talk to someone that asks me if the battery has a charge or if my wifi is online or other idiotic questions. There is a problem with your product!!  What are you going to do about it?

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Same problem here, this is a mess.


Everything is up to date. All my other cams are proprely working (ring bell and spotlight).

 

This is defintly linked to a firmware. My cam worked properly before !

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Hi all

Same problem here

Two brand new cameras, internet is strong and working fine on doorbell and chime.

Both my stick up batteries will not load live view or detect any kind of motion. Reset them multiple times and my app and software is up to date. Not sure where to go from here and need to get them working as 2 people in the road have had cars stolen in the past fortnight.

Any help or solutions would be appreciated!
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Is it to muc to ask to have an official answer here?
The topic is marked as solved. It is clearly Not Solved!
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

This has happened to me for first time. Have a Ring Doorbell always working and is live right now. But the last 3 days nothing happening on my Ring Battery Stick up cam. Had the Stick up cam for 2 months and working everyday and now not working. No motion updates and live not connecting. Tried all the troubleshooting even moved the cam right next to my fibre based router and nothing. My free 1 month for my cam ends tomorrow so I won’t purchase the money subscription until it’s sorted. Seems this has been going on for a month and Ring doing nothing? Unless they’re looking into it. I keep an eye if not I will go over to NEST as I can’t afford to pay for something that doesn’t work.
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Same issue as everyone else. Also an IT professional.

Everything up to date.
All aspects of the system has a strong connection
Other devices work flawlessly
Motion on stickup works perfectly
Live view on stickup is a flip of a coin if it actually wants to connect or not.