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Live view not working on stick up cams 3rd gen though works for doorbell

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I've got exactly the same problem. The internet signal and battery is good but live view cannot be observed. When can Ring solve this problem that's affecting many of its customers?

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Did anyone figure out a fix to this problem? I’m having the same issue, I’m a tech wiz and still can’t figure this out. I have a -44 rssi , everything is up to date, I have amazing internet speed and signal, my 3 other ring devices that are much further away work flawlessly. Still no live view and when it connects on the computer, I just get a black screen. Ring please fix this!!!!
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Same problem here, have Doorbell Pro and two of the older stick up cams, all these work fine, one even has an RSSI of -82.  The new version barely detects movement, it is in the lounge and picks up about 1 in 10 mpvements.

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New Neighbor

Ring: you broke live view on stick up cam

  • Recently installed 3 stick up cams ($99 model, all set up outside) and 1 indoor cam ($59 model).
  • All cams are powered via wired connections.
  • Live view on all cams had been working fine until...
  • Monday, 3/30, live view stopped working on the 3 stick up cams but...
  • Live view continued (and still continues) to work on the indoor cam
  • Now, when pressinng the live view "bar" in settings, a message pop up states: "Live view is disabled because (cam name) has a low battery"
  • There have been no network changes or issues on my end
  • Ring app version = 5.24.0
  • iPhone iOS 13.4
  • Stick up cam firmware = cam-1.4.15200

I'm 2-weeks into my new Ring system and now this.  How responsive is Ring to making a fix?  Does this kind of thing happen frequently?

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Same here, spotlight cam works fine - purchased 2 stick up cams (2 weeks ago) and live view does not work. Very frustrating
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Same problem since 2 months. Spoke to a senior specialist at Ring and he told me that my mesh is causing the issue. I received a document with many port settings to discuss with my internet prover. Problem is caused by Ring so I expect a solution from Ring. I saw that a neighbour used a static ip adress with 3 digits at the end. For me no solution. I reinstalled my old router from my internet provider next to my mesh The ring stick up cam is now using the wifi from this router. My Ring video doorbell is using my new mesh. This WORks but is only a Temporary sollution. Software on my stick up cam is still not up to date. Version cam 1.4.152. The stick up cam has an issue!!!
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Community Manager

Re: Live view not working on stick up cams 3rd gen though works for doorbell

We appreciate your continued feedback and patience, neighbors! The details in each of your experiences are definitely being shared with our teams here. I recommend checking the previously mentioned variables such as wifi signal, wifi resources, and mobile device connection. Removing and reinstalling the Ring app, disabling bluetooth or VPN, and optimizing network settings or placement have worked for other neighbors in the Community and are worth a try if not already attempted.

 

In the meantime, we have the appropriate teams here investigating these concerns further. We will certainly keep the Community updated with any information as it is received. Feel free to keep an eye on this thread, as other neighbors have also been sharing solutions they've found. 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Hi,
I’m in Belgium...and have the same problem ! Ring bell ok and 2 stick cam 3’generation have the same problem. I’m also using a mesh WiFi. I’ve tried to use static or dynamic IP...no change ! Very desappointed about this problem...I’ll not suggest anyone to buy Ring system now !!
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Your answer is worthless, I received a dual package of stick ups  3 days ago and have spent an entire afternoon trying to install them to an existing Ring network that works fine for two spotlight cams. 

Batteries are fully charged.

I have read the work around but I AM NOT AN It GUY,  I know nothing about routers much less  codes. I would guess I am not in the minority. 

   Both cams took over 10 mins to download updates, I assume they are new, wife purchased them from HSN.

   When blue light stpped flashing they indicated good WiFi connection.

 Sitting on  my desk, 4 ft from the router, they will not do live view nor react to motion.

Assuming that I had some how screwed up instalation of two cameras, DOUBTFUL,  I still uninstalled and repeated with no success.

Looking for help I find that this issue is not new;  but instead something RING does not care to , or know how to correct .  

  I will follow this thread for a few days then they will be returned.  

Expect I will NEVER buy or believe in a Ring product, and will share my experience when ever possible. 

 

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

This has not a solution, I gave a new phone and updated app, both cameras have good wifi and still no live view, there is obviously something wrong with the app not everyone's wifi set up.
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