I've got exactly the same problem. The internet signal and battery is good but live view cannot be observed. When can Ring solve this problem that's affecting many of its customers?
Same problem here, have Doorbell Pro and two of the older stick up cams, all these work fine, one even has an RSSI of -82. The new version barely detects movement, it is in the lounge and picks up about 1 in 10 mpvements.
I'm 2-weeks into my new Ring system and now this. How responsive is Ring to making a fix? Does this kind of thing happen frequently?
We appreciate your continued feedback and patience, neighbors! The details in each of your experiences are definitely being shared with our teams here. I recommend checking the previously mentioned variables such as wifi signal, wifi resources, and mobile device connection. Removing and reinstalling the Ring app, disabling bluetooth or VPN, and optimizing network settings or placement have worked for other neighbors in the Community and are worth a try if not already attempted.
In the meantime, we have the appropriate teams here investigating these concerns further. We will certainly keep the Community updated with any information as it is received. Feel free to keep an eye on this thread, as other neighbors have also been sharing solutions they've found.
Your answer is worthless, I received a dual package of stick ups 3 days ago and have spent an entire afternoon trying to install them to an existing Ring network that works fine for two spotlight cams.
Batteries are fully charged.
I have read the work around but I AM NOT AN It GUY, I know nothing about routers much less codes. I would guess I am not in the minority.
Both cams took over 10 mins to download updates, I assume they are new, wife purchased them from HSN.
When blue light stpped flashing they indicated good WiFi connection.
Sitting on my desk, 4 ft from the router, they will not do live view nor react to motion.
Assuming that I had some how screwed up instalation of two cameras, DOUBTFUL, I still uninstalled and repeated with no success.
Looking for help I find that this issue is not new; but instead something RING does not care to , or know how to correct .
I will follow this thread for a few days then they will be returned.
Expect I will NEVER buy or believe in a Ring product, and will share my experience when ever possible.