I still have this issue where live view does not work on the stick up cams, why is it showing as resolved?
I have the same problem with my stickup cam. I have a Samsung S10e and there is an issue between the Bluetooth and the live function in the Ring app. If I turn off my bluetooth, the live view works immediately. Give it a try and see if it works for you.
I am having the same problem. I have two new Stick Up Cam Battery devices operating on a high-speed wifi network and "Live" never works in a timely way. When I try to view "Live" all I get is a spinning image and a message saying "Activating Device." The best that I ever get is a connection within 5-10 seconds but far more often than not, I get no message or a message saying "LIVE VIDEO ENDED, RECONNECT" when it hasn't connected or it just keeps spinning. To Ring Management: what would happen if a criminal broke into my house one night and I couldn't even get these cameras to work? If I am doing something wrong then please advise and don't ignore these comments.
anyone figure out a solution for this, my parents getting the same error all of the sudden and they are in another country so trying to fix it for them is hard.
I have had them reset it and make sure its updated, check the wifi speed and signal, still no avail.
My Motion Detector is working, i can see images from a few secs ago but no Live view when i click it, its stuck on "Activating Device" and then Live view ended. Even my historal view is black
I have a solution to enable live view. My system updated a month ago to allow the cameras to be activated when the alarm is set off. Ever since then, live stream on my indoor cameras has not worked. I just disabled that feature and they work now. So something wrong with that feature update. Open app, click pulldown menu icon (usually 3 small lines or 3 dots), go to settings, modes, scroll all the way to bottom and select the disable mode settings for cameras.
We appreciate you sharing this with the Community, @iamlenhall. Good call on checking network settings! I'll be sure to share this feedback with the team.
Neighbors, if you've confirmed RSSI (wifi signal strength) is optimal, tried a reset or power cycle, have tried removing and reinstalling the Ring app, and tested Rapid Ring app connection, and live view is still not working as intended, I recommend looking into network settings. Our support team can also assist with more in-depth video connection troubleshooting.