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Live view not working on stick up cams 3rd gen though works for doorbell

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I have a ring Stick Up Cam Battery with Solar Panel and I have the same problem. What I noticed is that the issue happens most of the time during the day when the power is being supplied by the solar panel (power source shows it is not using the battery which is also 100% charged). When it gets dark and power switches to battery only, there are no issues. So it looks like during the day, even when the RSSI is between -40 to -55, the solar panel cannot supply enough power to the camera. In the Ring site, it says that “When plugged into an outlet, Stick Up Cam Battery will be powered by the adapter and will use the battery as backup“. Although I am not using an adapter, it recognizes the power from the solar panel coming an adapter. Can somebody confirm if they are having the same issue and what is the possible solution? Is there a firmware update that can fix this issue?
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

For my Stickup cam I have exactly the same setup: battery and solar panel. If you read my previous postings, my last issue has been on April 24th, since the it's been working perfectly. What I see in your post is that  your RSSI swings from -40 to -55, that's quite a spread. You could have interferance in your channel. My RSSI holds steady at -33 to -34. day and night. In my neighborhood I have a lot of 2.4 and 5.0 GHz users so I look and see what channels are available on 2.4 GHz with the least or no usage and that's what i select. Ring has published a chart for the cams and I set up my routers and accordingly. Everything works fine.

 

https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison

 

In that chart see Compatible Networks, make sure you're at 2.4 GHz. Some have tried to set up their cams at 5 GHz. I did too in the beginning, did not work too well.

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New Neighbor II

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Sorry, haven't read all 10 pages, but have people called Ring support? They are able to escalate to advanced technical team, who can in turn escalate to engineering.

 

I have the same issue and Ring support have sent a replacement, which I don't think will make a difference based on others having the issue.

 

There are numerous thread this weeks with the issue so I think caling and escalting is the best option.

 

https://community.ring.com/t5/Security-Cams/Streaming-error-on-new-stick-up-cam/m-p/41526#M9247

 

https://community.ring.com/t5/Security-Cams/Stick-Up-Cam-repeatedly-disconnecting/m-p/40544#M9029

 

https://community.ring.com/t5/Security-Cams/Stick-Up-Cam-Battery-Not-Responding/m-p/40336#M8950

 

https://community.ring.com/t5/Security-Cams/Stick-Up-Cam-Battery-Not-Responding/m-p/40535#M9027

 

https://community.ring.com/t5/Security-Cams/Stick-up-cam-becomes-unresponsive/m-p/41159#M9150

 

https://community.ring.com/t5/Security-Cams/Stickup-Cam-stops-functioning-every-couple-days/m-p/4167...

 

 

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Got the same issue here.  Really wish I'd spotted this thread before wasting a couple of hours on the phone to tech support.  Just received two brand spanking new cameras as direct replacements for my old stick up cams which I rasied the issue with.  That's the good news.

 

Bad news: there's someting defintely off with the cameras themselves:

 

- Doorbell works perfectly, always has done

- Initally the cameras worked perfectly, then noticed they would regularly not alert or show live view

- Tried new batteries, rebooting units, removing from ring and re-adding no joy

- Reset wifi router several times, tried 2.4 only, 5ghz only no joy

- Replaced router with expensive wireless mesh system no joy

- Replaced stick up cams no joy

- Changed out DNS settings to go to google's DNS servers, all ports opened, checked ISP not blocking the ports Ring told me to check etc.  All no joy

 

Thinking back, this all seems to have started when they deployed the extra motion functionality and home/away modes.  The stick up cams have been unstable ever since.

 

Logically it can't be my network config or ISP config or the cameras wouldn't work initially on reboot.  Can't be wifi as that's all new.

 

Think the cameras are just pants and we'll have to wait for a firmware update to correct.  I'm not impressed in the slightest.

 

NB: As I type this, the kitchen cam has suddenly started working again, with no changes or intervention from me.  Backs up the fact that the network, wifi or internet is not configured correctly.  Unstable rubbish.

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I had a very similar issue. I have a doorbell pro, floodlight cams, and a spotlight cam that all work perfectly. I had issues with the 3rd gen stick up cam immediately. I initially set it up in the same room as my router just to get it joined to my network and test it out. I had to go through the initial setup twice to get it to connect. Then the live view would only work sometimes. Against my better judgement, I mounted it outside. It worked for like two days, then it wasn't recording motion and I couldn't view the live stream. Power cycling did nothing. I had to climb up on the ladder to hit the setup button and re join it to my network. It worked for a few more hours, and then stopped working again. That was the last straw. I took it down and returned it. I replaced it with a refurbished 2nd gen stick up cam that has been working like a champ. Something is defective with these 3rd gen cams.

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New Neighbor II

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I spoke to support yesterday for 40 minutes and have sent 8 community links where people have posted about the issue (inc this thread). I'm not hopeful this will get resolved any time soon Smiley Sad

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Has anyone had any kind of positive response since all of these threads have been running?  I'm still at square one even since Ring very swiftly replaced my two stick up cams (and due to C19 the old cams haven't been picked up yet).

 

I might raise another issue with support if I get a couple of hours free.

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New Neighbor II

Re: Live view not working on stick up cams 3rd gen though works for doorbell

After a 40 minute call, support were still suspecting my network was the issue. Despite me mentioning the other devices never had this problem and that numerous other people have the same issue with stickup cam gen 3.

 

I've again sent them numerous links from the community. 

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I have not called tech support because of all these threads posted over many months with no definite solution. I have 4 gen3 cams mounted outside. One of them seems to stop working just as many have described. I want a refund or replacement. Three of the 4 cameras work well and have dedicated wifi extenders. That may be a possible answer but nevertheless it shouldn’t be! Anyways, thank you all for posting your experiences!
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

This is now 100% solved for me now. Here was my solution: took them back to John Lewis for a full refund.

JL were fantastic, no box or receipt but full refund without any argument as soon as they checked online and saw the support forums with many threads all with the same unresolved issue.