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Live view not working on stick up cams 3rd gen though works for doorbell

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Same problem...they don't do anything ! I'm sure they know the problem but they don't find THE solution...! It's a shame to leave people with no solution...is it your version of "services" ! 
Please Ring...people are waiting for you and your reputation is worsening every day...

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

We have the same problem with one of our stick up cams. One works fine, the other doesn’t.
Can’t get through to talk to a live person to get help with this.
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I finally found a thread for my ongoing problem with a stick up cam. I also have 2  floodlights and a spotlight cam that have worked with no issues. The stick up cam has its own wifi connection to an extender with a 35 RSSI. I have had the problem that the stick up cam becomes unresponsive, no live view, device health shows the last status was hours back while my other Ring cams show up to a few seconds status. I have called support at least three times with the same result: no solution. The stick up has a  battery and solar panel which shows the battery charged to 100%. I hook my smartphone onto to the stick cam wifi connection with no problem  as to internet access. By trial and error found out that by removing the battery and disconnecting solar panel and reconnecting  after 30 seconds  the stick up cam becomes active and everything works ok. The last time I did this it lasted for over three weeks with no problems. After reading all the postings on this issue I'm convinced the problem is the stick up cam whether firmware or hardware.

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Wow.  A lot of people with problems with the Stick Up Cam.  I felt the need to throw my hat in the ring.

 

I had my Ring Alarm system and stick up cam for almost a year.  For the most part no problems.

 

However, this changed around the time that they came out with the Motion Verification Feature, which I initially enabled. I thought that was causing the problem below, so I turned the feature off.  That did not solve anything.

 

I am often not getting notifications for movement.  When I look at the recent events, the video picture is overexposed (very, very light) and the picture pauses a second or so once a person or object enters the frame.  The video will remain stuck for about 30 seconds to one minute.  The end of the clip is normal, but it is generally after the person or object is out of view.

 

Moreover, I am not able to access live view.  All of these are problems when using the App on my phone or the website on my computer.

 

After reviewing video clips, it looks like this has been going on since around April 2nd or 3rd.  Some of the videos clips are completely black.

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

As a follow up to my previous post, one of the things that seems to have been fixed, is that the Stick Up cam dashboard picture is no longer overexposed to the point of being totally washed out. All the cams are updating the view at the same time when I access the Dashbord. Going to keep an eye out to see how long it takes for the stick up cam to become unresponsive. PS The Floodlights and Spolight update the Dashboard view every 60 seconds and the Stick Up every 10 minutes. 

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I am having the exact same issue.

One 3rd gen cam works perfectly, whilst the other two are useless...tried removing, resetting, using a different network and the same issue. Won’t show live view or update when the app is refreshed.

I am not spending hours going through everything I have already done and somebody at Ring needs to sort this out sharpish!

What a total waste of money!!!!!
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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I understand your frustration. I just checked my cams and the stick up cam is still working fine after 16 days. What I remember is on initial install, it did a firmware update. Then on one of my troubleshooting it did another update. Finally on my next to the last problem there was a third update. Ever since then, so far, it has been working ok. What I also noticed is that before the firmware had a number now is "Up to date" like all my other cams. 

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

Make sure "cellular data" is turned on for the Ring App. I was having the same issue. I recalled that during a previous troubleshooting episode, I was instructed to turn it off.  After turning it back on, all is good. Hope this helps. 

New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

OP here again. I'm not really sure what happened but live view seems to work for me quickly on the doorbell and cameras. Like a couple of others have said, the doorbells finally say "up to date" when I check the firmware rather than a version number. Other than that I haven't noticed anything and I hadn't actually done anything to fix it lately. Maybe the key was staying home for many many many weeks. I've not tried it anywhere but home as I have not been anywhere but home since March 11th. I'll give it a try remotely some day when I can get out of here.

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New Neighbor

Re: Live view not working on stick up cams 3rd gen though works for doorbell

I too am having the same issues outlined by others.  I've gone through the troubleshooting steps that others have gone through as well.  It still doesn't work.  As a product manager myself, I firmly believe this is a firmware issue. (pun intended).  I'm happy to work with Ring to troubleshoot but I'd ask their product team reach out to me to help resolve.  Happy to help where possible.