To BradByname and all others having the same problem - can you confirm if you are using a mesh type setup like Orbi or Eero?
I had the problem with an Orbi setup - and then moved the cam wifi to be directly attached to the Fios router's wifi instead (left everything else on Orbi including the rest of the ring alarm system). Despite a much weaker signal from the fios router in the basement, the live view problem has disappeared. Keep in mind the Orbi network runs everything else very fast and flawlessly.
I am going to try switching the 3rd gen sitck up cam back to the Orbi network and see what happens. Will post update in a day or two, or when if I see the problem come back once switched.
anyone find a solution
its been over a month and i haven't been able to use my ring for live view, wasted my free month sub all recordings were black after the first few days when the firmware updated.
Now i am getting a Still Loading live view... Phone connection is very weak before live view ended.
new camera set up today and live view not working. Uninstalled and set up again, still not working. Think it might very well be going back
Hey neighbors! Thank you for chiming in if you seem to have this concern, but please ensure that we are preforming all possible troubleshooting. When it comes to the Live View not connecting/working on the Stick Up Cam 3rd Gen, or any of the cameras, it may not work on one device while it works on another. This could be isolated quickly and directly with our support team here to determine if this is a device issue or a network issue. To see if you can nail this yourself, see below!
Some neighbors have found relief to this concern by doing the following to their network:
Some neighbors have found relief in this concern by doing the following to their Ring device:
Some neighbors have found relief in this concern by doing the following to their app:
If you’ve covered all of these to no avail, or would like that immediate assistance, our support team can also assist with more in-depth video connection troubleshooting.
Agree. I have had this issue since the beginning. Went through all the steps with customer service. Still have difficulty with live view. Router is close to ring doorbell. Still nothing.