Live view not working on stick up cams 3rd gen though works for doorbell

Piling on but also trying to move this forward. Would appreciate it, Ring Community Manager, if someone from engineering could make a guest appearance and discuss a little of what could be going on. Best to admit a problem and work all together to try to solve. I’d volunteer to try out whatever I can help with test-wise.

My setup - ring alarm system, 3rd gen stickup cam, ORBI wifi, Fios, many things on network including nest cams, nest doorbell, sonos, appleTVs, -ALL- work flawlessly on demand. Except Ring Stick up cam gen 3 live view.

Status:

Cannot start live view

RSSI -43

Firmware 1.4.15200

Battery 98%

Last Health Check - 1:23pm today (currently it is 1:58pm EST)

I suspect it will come back later on. So far, I cannot determine a pattern of when it does and doesn’t work.

Will update when I try a few different things on my end, but again would love some engineering help.

1 Like