Live view not working on stick up cams 3rd gen though works for doorbell

Solution works for me too.

I’ve got exactly the same problem. The internet signal and battery is good but live view cannot be observed. When can Ring solve this problem that’s affecting many of its customers?

3 Likes

Did anyone figure out a fix to this problem? I’m having the same issue, I’m a tech wiz and still can’t figure this out. I have a -44 rssi , everything is up to date, I have amazing internet speed and signal, my 3 other ring devices that are much further away work flawlessly. Still no live view and when it connects on the computer, I just get a black screen. Ring please fix this!!!

2 Likes

Same problem here, have Doorbell Pro and two of the older stick up cams, all these work fine, one even has an RSSI of -82. The new version barely detects movement, it is in the lounge and picks up about 1 in 10 mpvements.

2 Likes
  • Recently installed 3 stick up cams ($99 model, all set up outside) and 1 indoor cam ($59 model).
  • All cams are powered via wired connections.
  • Live view on all cams had been working fine until…
  • Monday, 3/30, live view stopped working on the 3 stick up cams but…
  • Live view continued (and still continues) to work on the indoor cam
  • Now, when pressinng the live view “bar” in settings, a message pop up states: " Live view is disabled because (cam name) has a low battery"
  • There have been no network changes or issues on my end
  • Ring app version = 5.24.0
  • iPhone iOS 13.4
  • Stick up cam firmware = cam-1.4.15200

I’m 2-weeks into my new Ring system and now this. How responsive is Ring to making a fix? Does this kind of thing happen frequently?

2 Likes

Same here, spotlight cam works fine - purchased 2 stick up cams (2 weeks ago) and live view does not work. Very frustrating

2 Likes

Same problem since 2 months. Spoke to a senior specialist at Ring and he told me that my mesh is causing the issue. I received a document with many port settings to discuss with my internet prover. Problem is caused by Ring so I expect a solution from Ring. I saw that a neighbour used a static ip adress with 3 digits at the end. For me no solution. I reinstalled my old router from my internet provider next to my mesh The ring stick up cam is now using the wifi from this router. My Ring video doorbell is using my new mesh. This WORks but is only a Temporary sollution. Software on my stick up cam is still not up to date. Version cam 1.4.152. The stick up cam has an issue!!!

3 Likes

We appreciate your continued feedback and patience, neighbors! The details in each of your experiences are definitely being shared with our teams here. I recommend checking the previously mentioned variables such as wifi signal, wifi resources, and mobile device connection. Removing and reinstalling the Ring app, disabling bluetooth or VPN, and optimizing network settings or placement have worked for other neighbors in the Community and are worth a try if not already attempted.

In the meantime, we have the appropriate teams here investigating these concerns further. We will certainly keep the Community updated with any information as it is received. Feel free to keep an eye on this thread, as other neighbors have also been sharing solutions they’ve found.

Hi,
I’m in Belgium…and have the same problem ! Ring bell ok and 2 stick cam 3’generation have the same problem. I’m also using a mesh WiFi. I’ve tried to use static or dynamic IP…no change ! Very desappointed about this problem…I’ll not suggest anyone to buy Ring system now !!

1 Like

Your answer is worthless, I received a dual package of stick ups 3 days ago and have spent an entire afternoon trying to install them to an existing Ring network that works fine for two spotlight cams.

Batteries are fully charged.

I have read the work around but I AM NOT AN It GUY, I know nothing about routers much less codes. I would guess I am not in the minority.

Both cams took over 10 mins to download updates, I assume they are new, wife purchased them from HSN.

When blue light stpped flashing they indicated good WiFi connection.

Sitting on my desk, 4 ft from the router, they will not do live view nor react to motion.

Assuming that I had some how screwed up instalation of two cameras, DOUBTFUL, I still uninstalled and repeated with no success.

Looking for help I find that this issue is not new; but instead something RING does not care to , or know how to correct .

I will follow this thread for a few days then they will be returned.

Expect I will NEVER buy or believe in a Ring product, and will share my experience when ever possible.

1 Like

This has not a solution, I gave a new phone and updated app, both cameras have good wifi and still no live view, there is obviously something wrong with the app not everyone’s wifi set up.

3 Likes

I’m having the same issue. Ring doorbell shows live view with no problem. Signal strength on the doorbell is less than the 2 stick up cams. I have a mesh network and a router. I tried connecting the cams to both. It shows live view once, then never again. Spoke with someone at ring. Tried EVERYTHING. They are fully charged and hooked up to solar panels. Rep said it makes no sense why my doorbell had a live view with weaker signal, but the cams won’t produce live view. Was told my issue was escalated and I would be contacted in 1-2 days. It’s now 11 days later and nothing. No response to emails either. It’s obvious that this is a problem and Ring is aware of it, yet not resolving it. Unfortunately, I’ll be returning mine and going with a more reputable, reliable cam.

1 Like

Piling on but also trying to move this forward. Would appreciate it, Ring Community Manager, if someone from engineering could make a guest appearance and discuss a little of what could be going on. Best to admit a problem and work all together to try to solve. I’d volunteer to try out whatever I can help with test-wise.

My setup - ring alarm system, 3rd gen stickup cam, ORBI wifi, Fios, many things on network including nest cams, nest doorbell, sonos, appleTVs, -ALL- work flawlessly on demand. Except Ring Stick up cam gen 3 live view.

Status:

Cannot start live view

RSSI -43

Firmware 1.4.15200

Battery 98%

Last Health Check - 1:23pm today (currently it is 1:58pm EST)

I suspect it will come back later on. So far, I cannot determine a pattern of when it does and doesn’t work.

Will update when I try a few different things on my end, but again would love some engineering help.

1 Like

I just had this problem with my battery powered spotlight can. I disconnected it from the WiFi and then went in and reconnected it. When reconnecting it said it downloaded an update to the firmware and now it works…so far.

1 Like

Wish I had found this thread earlier as I’ve spent a frustrating week trying everything to troubleshoot my brand new Stick Up plug in.

Live view almost never worked, only occasionally after power reset. Recording was 50% reliable at best.

Have a Spotlight camera which has worked perfectly for over a year so obviously not a WiFi issue etc and I know the Ring products and way of working.

Anyway, managed to return the stick up and got another Spotlight, and it just works like you expect it to. Not that Ring earned the upgrade but obviously worth the extra cash for me.

It seems to me like a clear model or, best case, firmware issue.

1 Like

I think I understand why they call the “stick up” cams. From the old days when the bank robbers would say “This is a stick up”. This is robbery. My Stick-up camera two pack arrived yesterday and I successfully installed both this morning. Everything appears great, both have great connectivity, both were obviously updated with the latest firmware. Both are pieces of crap because they don’t do what they are supposed to do, which is live stream video to my phone. I don’t even know where to start after reading their BS response and “solution”. I am not going to call into to talk to someone that asks me if the battery has a charge or if my wifi is online or other idiotic questions. There is a problem with your product!! What are you going to do about it?

3 Likes

Same problem here, this is a mess.

Everything is up to date. All my other cams are proprely working (ring bell and spotlight).

This is defintly linked to a firmware. My cam worked properly before !

1 Like

Hi all

Same problem here

Two brand new cameras, internet is strong and working fine on doorbell and chime.

Both my stick up batteries will not load live view or detect any kind of motion. Reset them multiple times and my app and software is up to date. Not sure where to go from here and need to get them working as 2 people in the road have had cars stolen in the past fortnight.

Any help or solutions would be appreciated!

1 Like

Is it to muc to ask to have an official answer here?
The topic is marked as solved. It is clearly Not Solved!

2 Likes

This has happened to me for first time. Have a Ring Doorbell always working and is live right now. But the last 3 days nothing happening on my Ring Battery Stick up cam. Had the Stick up cam for 2 months and working everyday and now not working. No motion updates and live not connecting. Tried all the troubleshooting even moved the cam right next to my fibre based router and nothing. My free 1 month for my cam ends tomorrow so I won’t purchase the money subscription until it’s sorted. Seems this has been going on for a month and Ring doing nothing? Unless they’re looking into it. I keep an eye if not I will go over to NEST as I can’t afford to pay for something that doesn’t work.

2 Likes