Live view not working on stick up cams 3rd gen though works for doorbell

  • Recently installed 3 stick up cams ($99 model, all set up outside) and 1 indoor cam ($59 model).
  • All cams are powered via wired connections.
  • Live view on all cams had been working fine until…
  • Monday, 3/30, live view stopped working on the 3 stick up cams but…
  • Live view continued (and still continues) to work on the indoor cam
  • Now, when pressinng the live view “bar” in settings, a message pop up states: " Live view is disabled because (cam name) has a low battery"
  • There have been no network changes or issues on my end
  • Ring app version = 5.24.0
  • iPhone iOS 13.4
  • Stick up cam firmware = cam-1.4.15200

I’m 2-weeks into my new Ring system and now this. How responsive is Ring to making a fix? Does this kind of thing happen frequently?

2 Likes