Live view not working on stick up cams 3rd gen though works for doorbell

I have the same problem with my stickup cam. I have a Samsung S10e and there is an issue between the Bluetooth and the live function in the Ring app. If I turn off my bluetooth, the live view works immediately. Give it a try and see if it works for you.

I am having the same problem. I have two new Stick Up Cam Battery devices operating on a high-speed wifi network and “Live” never works in a timely way. When I try to view “Live” all I get is a spinning image and a message saying “Activating Device.” The best that I ever get is a connection within 5-10 seconds but far more often than not, I get no message or a message saying “LIVE VIDEO ENDED, RECONNECT” when it hasn’t connected or it just keeps spinning. To Ring Management: what would happen if a criminal broke into my house one night and I couldn’t even get these cameras to work? If I am doing something wrong then please advise and don’t ignore these comments.

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anyone figure out a solution for this, my parents getting the same error all of the sudden and they are in another country so trying to fix it for them is hard.

I have had them reset it and make sure its updated, check the wifi speed and signal, still no avail.

My Motion Detector is working, i can see images from a few secs ago but no Live view when i click it, its stuck on “Activating Device” and then Live view ended. Even my historal view is black

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I have a solution to enable live view. My system updated a month ago to allow the cameras to be activated when the alarm is set off. Ever since then, live stream on my indoor cameras has not worked. I just disabled that feature and they work now. So something wrong with that feature update. Open app, click pulldown menu icon (usually 3 small lines or 3 dots), go to settings, modes, scroll all the way to bottom and select the disable mode settings for cameras.

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I made a change last night and it seems to be helping this issue. I went in my router/gateway and made the IP address of my cam a static IP address. Also, I noticed that my router/gateway gave my doorbell an IP address that ended in three digits while it gave my cam an address that ended in two digits. I have no live problems with my doorbell so I changed the Cam’s IP address to be one number off from the doorbell. So now they both have IP addresses that end in three digits (I.e. xxx.xx.xxx.xxx) I powered the cam off and then back on so it would acquire the new static IP address and so far we’ve been able to live view every time and quite fast. I’m not sure if this is an actual solution but so far it’s working for us. We have Comcast Xfinity Internet with their Xfi wireless gateway.

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We appreciate you sharing this with the Community, @iamlenhall. Good call on checking network settings! I’ll be sure to share this feedback with the team.

Neighbors, if you’ve confirmed RSSI (wifi signal strength) is optimal, tried a reset or power cycle, have tried removing and reinstalling the Ring app, and tested Rapid Ring app connection, and live view is still not working as intended, I recommend looking into network settings. Our support team can also assist with more in-depth video connection troubleshooting.

Solution works for me too.

I’ve got exactly the same problem. The internet signal and battery is good but live view cannot be observed. When can Ring solve this problem that’s affecting many of its customers?

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Did anyone figure out a fix to this problem? I’m having the same issue, I’m a tech wiz and still can’t figure this out. I have a -44 rssi , everything is up to date, I have amazing internet speed and signal, my 3 other ring devices that are much further away work flawlessly. Still no live view and when it connects on the computer, I just get a black screen. Ring please fix this!!!

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Same problem here, have Doorbell Pro and two of the older stick up cams, all these work fine, one even has an RSSI of -82. The new version barely detects movement, it is in the lounge and picks up about 1 in 10 mpvements.

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  • Recently installed 3 stick up cams ($99 model, all set up outside) and 1 indoor cam ($59 model).
  • All cams are powered via wired connections.
  • Live view on all cams had been working fine until…
  • Monday, 3/30, live view stopped working on the 3 stick up cams but…
  • Live view continued (and still continues) to work on the indoor cam
  • Now, when pressinng the live view “bar” in settings, a message pop up states: " Live view is disabled because (cam name) has a low battery"
  • There have been no network changes or issues on my end
  • Ring app version = 5.24.0
  • iPhone iOS 13.4
  • Stick up cam firmware = cam-1.4.15200

I’m 2-weeks into my new Ring system and now this. How responsive is Ring to making a fix? Does this kind of thing happen frequently?

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Same here, spotlight cam works fine - purchased 2 stick up cams (2 weeks ago) and live view does not work. Very frustrating

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Same problem since 2 months. Spoke to a senior specialist at Ring and he told me that my mesh is causing the issue. I received a document with many port settings to discuss with my internet prover. Problem is caused by Ring so I expect a solution from Ring. I saw that a neighbour used a static ip adress with 3 digits at the end. For me no solution. I reinstalled my old router from my internet provider next to my mesh The ring stick up cam is now using the wifi from this router. My Ring video doorbell is using my new mesh. This WORks but is only a Temporary sollution. Software on my stick up cam is still not up to date. Version cam 1.4.152. The stick up cam has an issue!!!

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We appreciate your continued feedback and patience, neighbors! The details in each of your experiences are definitely being shared with our teams here. I recommend checking the previously mentioned variables such as wifi signal, wifi resources, and mobile device connection. Removing and reinstalling the Ring app, disabling bluetooth or VPN, and optimizing network settings or placement have worked for other neighbors in the Community and are worth a try if not already attempted.

In the meantime, we have the appropriate teams here investigating these concerns further. We will certainly keep the Community updated with any information as it is received. Feel free to keep an eye on this thread, as other neighbors have also been sharing solutions they’ve found.

Hi,
I’m in Belgium…and have the same problem ! Ring bell ok and 2 stick cam 3’generation have the same problem. I’m also using a mesh WiFi. I’ve tried to use static or dynamic IP…no change ! Very desappointed about this problem…I’ll not suggest anyone to buy Ring system now !!

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Your answer is worthless, I received a dual package of stick ups 3 days ago and have spent an entire afternoon trying to install them to an existing Ring network that works fine for two spotlight cams.

Batteries are fully charged.

I have read the work around but I AM NOT AN It GUY, I know nothing about routers much less codes. I would guess I am not in the minority.

Both cams took over 10 mins to download updates, I assume they are new, wife purchased them from HSN.

When blue light stpped flashing they indicated good WiFi connection.

Sitting on my desk, 4 ft from the router, they will not do live view nor react to motion.

Assuming that I had some how screwed up instalation of two cameras, DOUBTFUL, I still uninstalled and repeated with no success.

Looking for help I find that this issue is not new; but instead something RING does not care to , or know how to correct .

I will follow this thread for a few days then they will be returned.

Expect I will NEVER buy or believe in a Ring product, and will share my experience when ever possible.

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This has not a solution, I gave a new phone and updated app, both cameras have good wifi and still no live view, there is obviously something wrong with the app not everyone’s wifi set up.

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I’m having the same issue. Ring doorbell shows live view with no problem. Signal strength on the doorbell is less than the 2 stick up cams. I have a mesh network and a router. I tried connecting the cams to both. It shows live view once, then never again. Spoke with someone at ring. Tried EVERYTHING. They are fully charged and hooked up to solar panels. Rep said it makes no sense why my doorbell had a live view with weaker signal, but the cams won’t produce live view. Was told my issue was escalated and I would be contacted in 1-2 days. It’s now 11 days later and nothing. No response to emails either. It’s obvious that this is a problem and Ring is aware of it, yet not resolving it. Unfortunately, I’ll be returning mine and going with a more reputable, reliable cam.

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Piling on but also trying to move this forward. Would appreciate it, Ring Community Manager, if someone from engineering could make a guest appearance and discuss a little of what could be going on. Best to admit a problem and work all together to try to solve. I’d volunteer to try out whatever I can help with test-wise.

My setup - ring alarm system, 3rd gen stickup cam, ORBI wifi, Fios, many things on network including nest cams, nest doorbell, sonos, appleTVs, -ALL- work flawlessly on demand. Except Ring Stick up cam gen 3 live view.

Status:

Cannot start live view

RSSI -43

Firmware 1.4.15200

Battery 98%

Last Health Check - 1:23pm today (currently it is 1:58pm EST)

I suspect it will come back later on. So far, I cannot determine a pattern of when it does and doesn’t work.

Will update when I try a few different things on my end, but again would love some engineering help.

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I just had this problem with my battery powered spotlight can. I disconnected it from the WiFi and then went in and reconnected it. When reconnecting it said it downloaded an update to the firmware and now it works…so far.

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