Live view not working on stick up cams 3rd gen though works for doorbell

anyone figure out a solution for this, my parents getting the same error all of the sudden and they are in another country so trying to fix it for them is hard.

I have had them reset it and make sure its updated, check the wifi speed and signal, still no avail.

My Motion Detector is working, i can see images from a few secs ago but no Live view when i click it, its stuck on “Activating Device” and then Live view ended. Even my historal view is black

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