I am having the same problem. I have two new Stick Up Cam Battery devices operating on a high-speed wifi network and “Live” never works in a timely way. When I try to view “Live” all I get is a spinning image and a message saying “Activating Device.” The best that I ever get is a connection within 5-10 seconds but far more often than not, I get no message or a message saying “LIVE VIDEO ENDED, RECONNECT” when it hasn’t connected or it just keeps spinning. To Ring Management: what would happen if a criminal broke into my house one night and I couldn’t even get these cameras to work? If I am doing something wrong then please advise and don’t ignore these comments.
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