I"m starting to think Ring has no idea why this is happening and they keep stalling with having people try the same useless debug script every time. I assumed when Amazon bought them, Ring would be able to provide better service but that seems questionable now.
Maybe Ring needs to be hit in the wallet until they start fixing these basic problems: bad reviews on Amazon, bad reviews on other sites, demands for refunds, Better Business Bureau complaints. I’ve made a significant investment in Ring (home security system, doorbell, 3 cameras, front door lockset, smoke-CO alarms) and now I’m thinking it was a mistake…
edit: almost forgot to mention: I can no longer change the chime on my doorbell, so now I"m stuck with a Christmas chime. IN mid FEBRUARY!