Live View not working

more info:

live view works on my son’s Galaxy 9 and wife’s Galaxy 7

the other day I received an alert that someone rang my doorbell, and when i tried to answer it, i got messages i’ve neever seen before, like it was reporting on each step of the process (connecting to ring, opening stream, etc) It got hung up on “opening stream”

For each live view attempt, there’s an entry in the history section called “live view”. so its turning on recording, i just can’t access it in realtime