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Lights will not shut off

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New Neighbor

Lights will not shut off

Plugin Floodlight with camera.
How do I turn the lights off? I have it set to disarmed mode which includes "motion detection disabled" I also have motion detection set to minimum and only for person and the stupid lights still come on every three minutes when a squirrel goes past 50 feet away.

3 REPLIES 3
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New Neighbor II

Re: Lights will not shut off


@costaricaguide wrote:

Plugin Floodlight with camera.
How do I turn the lights off? I have it set to disarmed mode which includes "motion detection disabled" I also have motion detection set to minimum and only for person and the stupid lights still come on every three minutes when a squirrel goes past 50 feet away.


Hello  @costaricaguide  ,

Your Floodlight camera is equipped with two independent motion detection systems, each designed to perform different separate functions.  One motion detection system is for turning the flood lights on & off when motion is detected.  The other motion detection system is for when the camera detects motion for the video part of your Floodlight camera.  Using the Alarm Modes of "Disarmed", "Home", and "Away" can effect the behavior of the motion system that controls the camera video part, but does not effect when the floodlights illuminate by trigger motion of the motion system that controls the lights.  The is a cool Ring video that explains this well online at the Ring Support, and includes how to adjust your two separate motion systems:

 

https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settin...

 

I hope you find this information useful  Smiley Happy

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New Neighbor

Re: Lights will not shut off

Thanks!  The instructions at the link need updating since there is no longer a tile to "Tap on the Light Settings tile for access to the advanced floodlight controls including Motion Control Settings and Light Scheduling. "

The motion control settings are now hidden away under a menu under device settings but they still don't seem to work. 

I have them all shut off as shown in the screenshot from my phone but they still come on almost constantly.

Highlighted
New Neighbor II

Re: Lights will not shut off


@costaricaguide wrote:

Thanks!  The instructions at the link need updating since there is no longer a tile to "Tap on the Light Settings tile for access to the advanced floodlight controls including Motion Control Settings and Light Scheduling. "

The motion control settings are now hidden away under a menu under device settings but they still don't seem to work. 

I have them all shut off as shown in the screenshot from my phone but they still come on almost constantly.


Ahhhhh, then it does sound like it is time for you to telephone Ring Support for their help:

at: 

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

 Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19