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Light Schedule on Pause

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New Neighbor

Re: Light Schedule on Pause

What happened to Marley & Jennifer from Ring and their interaction on this issue?  Having to set the light schedule using GMT is an obvious known product defect discovered & reported not by Ring but by their customers......I am using GMT-6 for lights on/off and can positively confirm it works for my time zone....it is very disappointing that Ring has neither officially acknowledged nor corrected this problem that many multiple users like me are experiencing 

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New Neighbor

Re: Light Schedule on Pause

I called tech support and finally got someone that knew what he was doing. He reset the unit to my time zone. I was only the fourth call to tech support before I resolved the problem. I guess being persistent paid off. Really ring first thee calls the techs had no clue.
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New Neighbor

Re: Light Schedule on Pause

Redboats, yeah, you not finding tech support knowledgeable about the problem is the problem....I find it hard to understand.....

10JUL19 Marley wrote;

"We're sorry about this and truly do appreciate your patience. The team is looking into it and working on a fix. We will update this thread with more information once available."  

Maybe the team didn't get the message......but if there is a fix possible over the phone seems logical this could be addressed globally with a permanent fix

 

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New Neighbor

Re: Light Schedule on Pause

My floodlight camera started doing this exact thing after my WiFi reset two days ago.
It will not follow the light schedule
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New Neighbor

Re: Light Schedule on Pause

Update: This was a reply to a much earlier post that was asking for a sunrise/sundown feature instead of manually setting the time, to avoid constantly changing the schedule through the season. I was think thinking it would be an in-line reply. Anyway, I will check the Greenwich time zone fix.

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Actually they don’t need to change the hardware to implement what your asking for. These devices are connected to the internet, sunrise/sundown information is already available for their system to take advantage of. For instance on my Alexa app you can setup a timer based on a desired time or one of the options is sunrise/sundown. I used that routine for Xmas lights and it worked perfectly. It even provides the flexibility to set a +/- delay, for instance 15 min before sunset.

Anyway, the reason why I’m reading these posts is because I just bought a ring floodlight, Jan 2020, and my light simply ignores my schedule. I was initially annoyed that the app didn’t include the Amazon sunrise/sundown option to later feel a bigger slap on the face when the actual manual schedule didn’t even work in the first place. I know Amazon bought Ring but I think they’re still a separate team based in Southern CA. The rest of the Echo hardware is designed by the main team in Sunnyvale. A glitch like this occurring for this long on a device like this leaves me speechless. Grrrr!!!
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New Neighbor

Re: Light Schedule on Pause

Someone mentioned that they just created a routine in the Alexa app to control the light for sunrise/sundown.  I've added the Ring skill to Alexa and I'm able to see the camera feed on my Alexa Show, but I don't see how I can control the light.  Thoughts? 

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New Neighbor

Re: Light Schedule on Pause

Mine also has its own mind when it’s supposed to be on a schedule. My backyard flood cam is scheduled to go on and off at a specific time but doesn't follow it at all. I can’t tell you how many times I wake in the middle of the night to complete darkness in the back.
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New Neighbor

Re: Light Schedule on Pause

Thank you ShelbyGT500! Setting it to GMT-6 worked for me, I just tested it. If you’re PMT change your start and stop times to 8 hours ahead and they work like they are supposed to.
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New Neighbor

Re: Light Schedule on Pause

As some of the posts mentioned, I did confirm that calling ring and asking them to set your time zone correctly works.  Although I must say it took 2 calls, and a request to escalate.  The tier one team seem to not know or not have access to the right setting.   Let's see how long this lasts, hopefully it won't stop working the next time ring updates the unit's firmware!

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New Neighbor

Re: Light Schedule on Pause

Having the same issue and this is a replacement camera. No matter how many times I try to schedule the lights to be on at night it doesn’t work.. what’s the fix ?