What happened to Marley & Jennifer from Ring and their interaction on this issue? Having to set the light schedule using GMT is an obvious known product defect discovered & reported not by Ring but by their customers......I am using GMT-6 for lights on/off and can positively confirm it works for my time zone....it is very disappointing that Ring has neither officially acknowledged nor corrected this problem that many multiple users like me are experiencing
Redboats, yeah, you not finding tech support knowledgeable about the problem is the problem....I find it hard to understand.....
10JUL19 Marley wrote;
"We're sorry about this and truly do appreciate your patience. The team is looking into it and working on a fix. We will update this thread with more information once available."
Maybe the team didn't get the message......but if there is a fix possible over the phone seems logical this could be addressed globally with a permanent fix
Someone mentioned that they just created a routine in the Alexa app to control the light for sunrise/sundown. I've added the Ring skill to Alexa and I'm able to see the camera feed on my Alexa Show, but I don't see how I can control the light. Thoughts?
As some of the posts mentioned, I did confirm that calling ring and asking them to set your time zone correctly works. Although I must say it took 2 calls, and a request to escalate. The tier one team seem to not know or not have access to the right setting. Let's see how long this lasts, hopefully it won't stop working the next time ring updates the unit's firmware!