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Light Schedule on Pause

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New Neighbor

Re: Light Schedule on Pause

I am having the identical problem and put through the same steps when contacting customer support. No fix.
I installed my unit on Dec 4, 2019.
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New Neighbor

Re: Light Schedule on Pause

Does your timezone observe Daylight Savings Time ?

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New Neighbor

Re: Light Schedule on Pause

I ended up returning mine. For the cost, it really shouldn't be this difficult. My LED photocell I replaced it with works flawlessly.
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New Neighbor

Re: Light Schedule on Pause

In my time zone, we participate in Daylight Savings Time....That said, in order to have the lights turn off at 6:30AM,  I had to set the off time to 7:30am....

 

Guessing come Spring 2020, when we push the time forward again, it will be aligned with "Rings" time zone......

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New Neighbor

Re: Light Schedule on Pause

Okay, time zone seems to be my issue as well.  I have 2 floodlight cams... and both shut off exactly 1 hour before the scheduled time.

 

So as a workaround, I've simply extended my shutoff time by 1 hour.  I had opened a ticket which was supposedly escalated... but haven't heard anything back (1 week or so).

 

 

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New Neighbor

Re: Light Schedule on Pause

Good to know ! 

At least "we",  were able to figure this one out....

 

They could have avoided all this confusion by email blasting clients declaring an issue and this temp fix.....

 

 

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New Neighbor

Re: Light Schedule on Pause

I contacted support center. Pushed me via email to tier II support (what we call our wizards behind the curtain at my office). Received an email back from Anthony said he fixed the time zone to EST and to check my devices setting up new time approx 5 minutes beyond set up time. I noticed now next to the time on the app EST appears and now the lights “seem” to be on schedule. I will post tomorrow to advise if this is a permanent fix. Thanks for quick service RING wizard.
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HTX
New Neighbor

Re: Light Schedule on Pause

I just installed a new Ring floodlight cam I purchased 2 weeks ago and am experiencing the same issue of my lights not following the saved schedule light ths thread started with. I thought it might be a time zone problem also but there is no shift in my schedule. The lights just turn on and off at random times. I thought the motion detection might be contributing also so I turned off all motion zones for the lights, but the lights still turn on and off at random times. I can't believe this issue was reported back in July of 2019 and here is is Dec 2019 and people are still having issues. I have Ring floodlight cams I bought last year and they work fine. I don't think I'm going to wait around on Ring for this one. I’m thinking of replacing the lights with Philips Hue lights which work excellently. Ring cannot even do sunrise/sunset. How ridicules this is!

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VTT
New Neighbor

Re: Light Schedule on Pause

I have the same issue. We have 3 floodlight security cameras on our building. Two are older and work fine. One stopped connecting to the WIFI so they sent me a replacement. On the "Brand new" unit the lights just plain do not work. Set them to be on all the time. No sir, show up in the morning and the lights are off. Set them to a schedule, no sir they turn on, and off when they please. What a joke that they cannot fix such a simple issue. Thanks for downgrading me when sending me a replacement camera, Ring...

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New Neighbor

Re: Light Schedule on Pause

I had an issue where I would create a light schedule but my floodlights would not turn on at those scheduled times.  In the beginning, I saw that the lights were on when they were not scheduled, giving me the impression that the lights were randomly turning on/off by themselves. But then I thought it might be a time zone issue. I am in EST, but set my schedule based off of zulu time.  As soon as I did that, they lights turned on when I wanted them to. In hindsight, my lights weren't randomly turning on/off, but following zulu time.