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Light Schedule on Pause

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New Neighbor II

Re: Light Schedule on Pause

The location permissions are all set correct in the phone and app. And when the lights are coming on they are coming on at the correct time. The recorded videos are at the correct time as well so I don’t think the time zones are the issue.
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EJ
New Neighbor

Re: Light Schedule on Pause

The customer service folks told me to check the time zone as well. The time and time zone is correct on my phone, so the time zone is not an issue.

 

Again, lights came on as scheduled yesterday at 7:30 pm and then went off again about 2 hours later. Had to turn the lights back on via the app, which again showed the message “light schedule on pause. Will resume the following day. Got up at 1:00 am in the morning and the lights were off again! And again, I had to turn on the lights via the app and received the same message about the light schedule being on pause.

 

I have been beyond patient with this issue. I kept my old fashioned regular floodlight when I had this Ring security camera installed a couple of years ago, and I think I am going to just have it reinstalled. It is dusk-to-dawn and gave me absolutely no trouble for over 15 years. I would rather have consistent light in my driveway and peace of mind than to keep dealing with a product and a company that keeps giving customers the run around about their product malfunctioning.

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Community Manager

Re: Light Schedule on Pause

We're sorry about this and truly do appreciate your patience. The team is looking into it and working on a fix. We will update this thread with more information once available.



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Rim
New Neighbor

Re: Light Schedule on Pause

I was also checked about the timezone by support and it was fine. As others have said, the light turns on at the correct time, which wouldn't happen if the timezone was incorrect. I, too, have noticed that sometimes, after manually turning on the light because it shut off despite the Light Schedule, that the light doesn't always turn off as per Light Schedule and must then be manually turned off. So it's really not a light schedule - it's more of a light randomizer. I am also considering putting the solution I had previously, a Philips Hue smart bulb, because it never had an issue with scheduling the lights on or off.
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New Neighbor II

Re: Light Schedule on Pause

Similar here as well. Sometimes when I notice it’s off and I turn it on in the middle of the night it never goes off as scheduled or rather usually doesn’t go off at the scheduled off time. It’s like it just completely disregards the schedule on the day it acts up. If you manually turn it on during a scheduled on one would think it would then go off at the scheduled off time but it doesn’t. But it seems to at least be working over the last few days - since I’ve been complaining about it. We shall see if it stays working correctly.
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EJ
New Neighbor

Re: Light Schedule on Pause

Still getting the runaround from Ring. Today is the 50th anniversary of the United States landing a man on the moon and Ring can’t fix a scheduling issue on its floodlight cameras. SMDH.

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Rim
New Neighbor

Re: Light Schedule on Pause

Yeah, returned home last night around 9pm to a dark house when it was scheduled to turn on at 8pm. I tried a shorter schedule but that didn't matter. This is really out of the user's control and completely and solely on Ring.

I used to recommend Ring to friends but I've now told them to hold off because of this issue.

Take your time, Ring, it's just hurting your future sales. It's only money, right?
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Community Manager

Re: Light Schedule on Pause

I can assure you the team is looking into this and we will be in touch with more information soon. We greatly appreciate your patience with this matter.



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Krg
New Neighbor

Re: Light Schedule on Pause

Yes, at first l noticed it around 1, 2 or 3 am., and I was told my internet provider was probably doing updates at this time. Now, it seems to be happening at any time.
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New Neighbor II

Re: Light Schedule on Pause

I may be way off here but from casual observation (I will try and confirm this when I have the time) I have noticed that sometimes when there has been a motion event that the lights will go off after a minute or so. I haven’t confirmed this but I have noticed they seem to be off after a motion event. I even think sometimes it’s motion that doesn’t even trigger an alert in the area that turns off the light a minute or so later. I have no settings turned on that would affect the light if motion is detected as I want the light to run on a schedule and not as motion activated light - I checked the settings for motion activated light and it’s off. Which is where I think the problem is coming from. Somehow when it detects motion it runs through the motion activation algorithm and deactivates the light after a minute even thought the lights have been on for hours before this motion event and are not set as motion activated. It just seems like motion is triggering the lights motion timer to start even when one doesn’t have that feature on.

I almost thought this problem had been magically fixed for the last week or so as they had been running correctly for a time. Then I get a motion alert when the lights are supposed to be on I check a minute or two later and they are off and I know they were on earlier in the evening.

I hope Ring is making progress on this problem. It’s really annoying and preventing me from a full scale deployment of these around my property.