The customer service folks told me to check the time zone as well. The time and time zone is correct on my phone, so the time zone is not an issue.
Again, lights came on as scheduled yesterday at 7:30 pm and then went off again about 2 hours later. Had to turn the lights back on via the app, which again showed the message “light schedule on pause. Will resume the following day. Got up at 1:00 am in the morning and the lights were off again! And again, I had to turn on the lights via the app and received the same message about the light schedule being on pause.
I have been beyond patient with this issue. I kept my old fashioned regular floodlight when I had this Ring security camera installed a couple of years ago, and I think I am going to just have it reinstalled. It is dusk-to-dawn and gave me absolutely no trouble for over 15 years. I would rather have consistent light in my driveway and peace of mind than to keep dealing with a product and a company that keeps giving customers the run around about their product malfunctioning.
We're sorry about this and truly do appreciate your patience. The team is looking into it and working on a fix. We will update this thread with more information once available.
Still getting the runaround from Ring. Today is the 50th anniversary of the United States landing a man on the moon and Ring can’t fix a scheduling issue on its floodlight cameras. SMDH.
I can assure you the team is looking into this and we will be in touch with more information soon. We greatly appreciate your patience with this matter.