The light schedule on my Ring security camera has been inconsistent for over a month. It normally comes on at the time I have scheduled, but goes off at random times. When I turn on the lights via the app, I keep receiving a message stating “Your light schedule is on pause and will resume in 24 hours.” I have discussed this with Customer Service numerous times. They even sent me a new camera, which has not alleviated the problem. Now, they are telling me that my account has been flagged along with some other customers who are having this same issue, that “the engineers” are working on the problem, and that they will let me know when the issue is resolved. The reason I purchased the Ring security camera in the first place is because someone tried to break into my car in my driveway at night a couple of years ago, so it is imperative that my light be on at night in my driveway. Just wondering if anyone else has experienced this problem.
I must be one of those customers because I am experiencing the same thing. I've opened up a support ticket on June 18, 2019 and it is still not fixed. I don't feel a sense of security when walking up to my house at night and my Ring Floodlight is turned off even though the Light Schedule is set for it to be on.
I'm experiencing the same issue where it turns on at the right time but it turns itself off sometime during the night when the schedule says it's supposed to stay on. I even have a video of the light being on then turned itself off and then back on within one minute. I provided it to support for what it's worth.
I was looking into getting their Security System but I'm holding off to see if this issue gets fixed.
Thank you both for being so resourceful in taking all the proper steps to resolve this concern by contacting support, as well as for sharing this with the Community. Please confirm, @EJ , is your experience also with the Floodlight Cam just as @Rim is describing?
I described my problem in my original post. This evening, the light has already gone off twice. I got up at 1:00 am in the morning and the light was off again. I called customer service for the upteenth time and got the same story. I have had it. It seems that every since Amazon bought Ring, it has become more unreliable and the customer service is now really lousy.
My lights went off again last night at 11:00 pm. I agree that this appears to be a firmware issue that apparently is not high on the priority list to fix. I don’t know how Ring expects folks to entrust them with their new security alarm systems for their homes if they can’t seem to fix the light scheduling issue on the floodlight security cameras.
I would still suggest you create a support ticket, Socrates99. The troubleshooting they had me do was done on the Ring mobile app (deleting schedule and re-creating it, creating a schedule that's shorter in length, etc) so it didn't require anything physical like climbing a ladder.
In my case, my floodlight cam is on a light switch so I powered it off for a few seconds before turning it back on but it didn't fix anything. This was my own troubleshooting and was not suggested by support.
Even though creating a support ticket hasn't fixed the issue, it may be helpful to have your issue recorded. Maybe once enough tickets are created, they will prioritize the issue.
Yeah, I created a support ticket a month ago. As I stated previously, they even sent me a new floodlight security camera, which still did not alleviate the problem. Even after I received the new camera, at the direction of customer support, I cut the power switch off to the camera and turned it back on as well as deleted the light schedule and re-entering it. Now, I am continuously being told that engineers are working on the problem and they will e-mail me when the problem is resolved.
Thank you, neighbors, for sharing this feedback and the troubleshooting steps you have already performed. I've shared your concerns with the team, who is investigating further. We appreciate all of your patience with this matter! Meanwhile, if not already attempted, please also check location permissions are accepted and time zone/ location is accurate in your app. If the phone or app timezone is incorrect, it could affect light scheduling accuracy.