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Light Schedule on Pause

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Community Manager

Re: Light Schedule on Pause

Hi @Socrates99 wanted to let you know you should be able to log in and utilize the Community from the Ring App. Please don't hesitate to report back with any questions or concerns. Thanks for your patience! 

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Rim
New Neighbor

Re: Light Schedule on Pause

In case any of you did not get a similar email, I received one on Aug 14 saying they've pushed an update to fix this issue.  It seems to be working for me so far.

 

Here's the email:

 

From: Ring Support <help@ring.com>
Sent: Wednesday, August 14, 2019 8:59 PM

Hi Rim,

First and foremost, I would like to thank you for your patience and understanding while we worked on improving the functionality with the scheduling of lights on the Floodlight Cam. We have just recently pushed a new update that should help keep the Floodlight Cam lights enabled for the scheduled time. If your problem has been resolved no further action is needed on your behalf.

 

If the light schedule is not currently active on your Floodlight Cam please set up another schedule and monitor it for a short period to verify it is following what you set it to. Please keep in mind that if you set a light schedule for the same day and that time has passed it will begin the light schedule on the following day.

 

If needed, the link below has additional information regarding the lights on the Floodlight Cam:

https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settin...

 

If you have a concern not covered above or your device is not working as expected, feel free to reach back out to us by email (help@ring.com), phone (US +1(800) 656-1918 or INTL +1(310) 929-7085) or chat with us at Ring.com

 

Have a great day!

 

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Tee
New Neighbor

Re: Light Schedule on Pause

Having the same problem. Used to work but the schedule never works anymore. Only the motion sensor works.
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New Neighbor II

Re: Light Schedule on Pause

Just a day or two ago I had one floodlight out of several that stayed on until I turned it off. It did this for two days. The others went off as scheduled, no idea why that one light went haywire for a couple of days. I almost think something is getting confused in their system as I keep having to change the schedule because of the ever increasing run times because of the days getting shorter. I really wish they’d put a photo cell on the lights that would control the lights. That would eliminate this task of every couple of days having to either adjust the light times or come home to a dark house. I really cannot believe they won’t do this. Think how much energy they’d save when the days start getting longer and lights are still running when it’s light out because they are on a schedule from a week ago. It’s just unthinkable that they won’t put a dang photocell on the light. Especially with amazon claiming to be so green.
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EJ
New Neighbor

Re: Light Schedule on Pause

Yes, it would definitely be nice if they would add a photo cell to the floodlights.  It would save a lot of time when it comes to having to make time changes due to daylight savings time, etc. Also, when the weather is bad and it gets dark, it would be nice to have the lights automatically come on without having to manually turn them on.

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New Neighbor

Re: Light Schedule on Pause

OMG. Why couldn't I have found this post before I purchased this thing. I've been a Ring customer for years, doorbell and alarm. Like others have said I replaced my simple $15 photocell with this and the light schedule just flat out doesn't work. Turns off randomly in the middle of the night. Doesn't come on as scheduled. I really though I was losing my mind.<br>Ring? What gives? People started reporting this a few months ago. You shouldn't be selling it if it doesn't work.
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New Neighbor

Re: Light Schedule on Pause

Ring Team, if a fix for this is not imminent, I will be returning it. I spent half the day on the phone with a support technician yesterday who had no idea this was a widespread issue.
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New Neighbor

Re: Light Schedule on Pause

Still not working for me (Nov 30th).  2 Floodlight Cams, both showing "up to date" with firmware, and both with lights shutting off before their scheduled time in the light schedule.

 

I've deleted, saved, recreated, and re-saved the schedule to no avail.

 

Anyone have any other workarounds/thoughts?  (I'll also throw a call into support on Monday and see where that gets me).

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New Neighbor

Re: Light Schedule on Pause

DITTO!

 

Started in my home 3 weeks ago.....same issue !

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New Neighbor

Re: Light Schedule on Pause

I've DELTED the app off my iPhone then went to the app store and reloaded the RING app from the cloud.   Went to settings and saved them.

 

Will let you know tomorrow morning if this was the fix....it's something which has worked in the past with similar bugs in the WAZE app.

 

BRB Tue.