Wow, great observations @Socrates99 ! We appreciate not only everyone's patience, but your ongoing resourcefulness in finding symptoms and behaviors that might assist in a solution. The team is definitely working on it, and we should have more information soon!
I don’t think motion is related to my issue because I will get motion notifications when there are cats or opossums in my driveway and the lights are still on. My lights continue to go off at random times. Like today and yesterday, the lights came on as scheduled, and then 30 -45 minutes later they went off again- no rhyme or reason. I keep being told “our team is working on it!” As we go into August, it will be 3 months. This is getting beyond ridiculous.
The Motion Sensor might be one scenario that causes the issue but I've also seen my light go off without a motion alert happening before it. A few nights ago, I returned to a dark house again (shocker) and I checked and there were no alerts between the scheduled start time and when I came home. But my lights were definitely off.
We're most likely looking at more than one issue which makes it trickier to troubleshoot. Having said that, this issue has been going on for too long.
To make matters worse, my Ring Floodlight Cam just exhibited a new symptom. I got a motion alert and the video shows my light was off (it's after the Light Schedule so that's not the issue) but the light doesn't even turn on until 50 seconds after the motion is detected. Here's the video:
Re: long post
I hear ya. It sounds like you're technical and might even be a software developer. I'm not one myself but was in operations for a big software company so I know about troubleshooting software on a global scale.
I'll get technical and people can ignore it:
I even asked to get signed up to Ring's API because if part of the API is the ability to turn the light on and off, I was just going to schedule it outside of the Ring app and see if that isn't a workaround. Worst case, if the issue still happened, then we'd know the scheduling part of the software isn't the issue. I haven't gotten a reply because I believe it was really more for other companies who want to partner with Ring instead of an individual like myself.
Another idea I had is if Ring could lend us a battery-powered Ring Doorbell. I'm under the assumption that the Ring Floodlight going on and off will trigger an alert in the Ring Doorbell and we wouldn't have to guess if the light had gone on or off. We'd have the exact timestamp and might lead to better troubleshooting. Although this is something the Ring devs/ops people should already be doing, I'm willing to do it myself. Heck, I'd even volunteer during the weekend, for free, to help get this fixed. This is how bad it's gotten for me.
Hi @Socrates99 currently, the Community is not available in the Ring App. I just tested using Safari on my iPhone and was able to log in and utilize the Community. Not to mention, I was able to go back by using the back button on the button of the browswer. If you're not logged into the Ring Community, you will not be able to post. If you could clarify, we can definitely have a team member take a look.
The team is aware of the light schedule and working on a fix. We will continue to update the thread with more information as it becomes avaialble. Thank you for your patience.
Wow! Thanks, @Socrates99. You're correct and thank you for the steps you provided . Seems like it won't allow you to log in at all. We went ahead and opened up a ticket with the team to get this fixed. We'll be sure to make a note once we're up and running. For now, if you're on mobile, I suggest opening up Safari or Chrome and heading to community.ring.com to participate. Desktop works as well Appreciate your outreach and patience.