Hey @Carters89. Have you reached out to our support team on this concern? If you have not, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Since you have exhausted the bulk of the troubleshooting we would recommend, it's best to have an advanced support representative take a deeper look into your account!
Hi @Carters89 -- I took a look and it appears you have been emailing support, correct? You should have received a bounce back as our email is currently turned off due to short staff and Covid. I apologize about any confusion, but appreciate your patience. Please give the team a call at 800-656-1918 for further assistance. Thank you!