Hey @Carters89. Have you reached out to our support team on this concern? If you have not, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Since you have exhausted the bulk of the troubleshooting we would recommend, it’s best to have an advanced support representative take a deeper look into your account! 