Hi @JasperEthan824. If you have preformed a reset and this was to no avail, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can troubleshoot with you further on this concern so that you can get the device set up properly! Feel free to come back to this thread and let me know how this goes, as your answer may help other neighbors.