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Indoor cam clicking noise

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Neighbor II

Re: Indoor cam clicking noise

It's either the night vision or possibly the intercom/speaker. My cams are all wired. I use an Android phone as well. Like I stated, I never hear anything. Im home now and tried to make it happen and couldn't. If you get the sound we may be able to figure it out.
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Community Moderator

Re: Indoor cam clicking noise

Hey @DeepK! If there is only one click occurring, this is nothing to be concerned about as it could be due to the Camera lens activating or adjusting with IR. As @Eagle328 mentioned, a video example will help us with getting you the best advice. I recommend also checking the area for any appliances or electronics that might cause any sounds like this, or even interference in audio. 

 

We'll keep an eye out for your updates! Smiley Happy 



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New Neighbor

Re: Indoor cam clicking noise

Thank you @marley_ring and @eagle328.  I've uploaded the video of what's occurring. You can hear the random, annoying clicking noises, that begin to happen when Live View is activated and ends when the viewer stops their Live Viewing session.

 

 

I don't think it's related to the infared hardware, because it's clicking multiple times, randomly, whenever Live View is activated/occurring. 

 

It's not audio interference, because the viewer of the Live Video has the mute option enabled on their app while they are watching.   This has been checked and verified multiple times.

 

It's not related to a defective camera, because it's occurring separately on both a wired stick-up camera and the battery stick-up camera, which were bought from separate vendors (the Ring website and Costco, respectively). 

 

Not sure what is going on here...

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Neighbor II

Re: Indoor cam clicking noise

Wow, that would drive me crazy. That's loud. Can it be felt if you touch the camera? It really sounds like a speaker getting some kind of interference. Like a popping sound. I'll look into it and see if I can find anything that could cause this when I'm working overtime tomorrow night for 12 hours. I'll have plenty of time to research it.
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Neighbor II

Re: Indoor cam clicking noise

I did a search and couldn't find any answer as to why that is happening. My guess is that the cam is defective. Have you tried plugging it in on another circuit in the house? That was the only thing that was mentioned but no one ever responded that it worked or not. Wish I had more to help with...
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Community Manager

Re: Indoor cam clicking noise

@DeepK Thanks for providing this video! It definitely does seem to be a possible speaker or interference concern with the device. If you can, please do as @Eagle328  recommended to see if that helps with the clicking noise, and if not, please reach out to our support team here. You can even email a URL link to this Youtube video you created to help@ring.com before hand, so you can reference this video to the agent you speak to when you call or chat in. 



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New Neighbor

Re: Indoor cam clicking noise

Thank you @Eagle328 and others for looking into the issue.  I apologize for the delayed response/update on my part but just wanted to let you all know that the issue has strangely resolved! No complaints here and not seeking explanation, just glad it's working.  I'm assuming it may have had something to do with the IR clicking feature warming up (the hardware), and now there is no noise when live-viewing in.  Thanks again to everyone for sparing their time to troubleshoot the issue.

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Community Manager

Re: Indoor cam clicking noise

@DeepK  This is fantastic news! Glad all is working well again for you. Cat Happy 



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New Neighbor

Re: Indoor cam clicking noise

Hi Everyone,

 

I own 2 plug in Stick up Cams and I also have noticed that the clicking noise only happens at night in a dark room when I toss in bed. The clicking noise coinsides with seeing the infared light come on (click) and off (click again). I am a light sleeper as is and find this very annoying as the noise only comes when I move, which is often.

My situation is not related to the You Tube video sent in as it was obviously in a bright room. can some please update me if anything is being done about this? Please.

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New Neighbor

Re: Indoor cam clicking noise

One of my 2 indoor cameras has started clicking randomly. I only notice it at night with the TV on, upon muting the TV to try and find the noise it won’t make the noise. Took quite a while to figure out that it is indeed the camera. Unplugged it last night and confirmed the noise stopped. Very annoying. Didn’t notice this noise at all during the first few months, but has been pretty constant the last 3-4 weeks .

I hope there’s a way to make it stop or I can’t use this annoying thing.