I purchased the new indoor cam the moment it came out and love the prodcut with two exceptions. The first is when the camera switches on the nightvision it makes such a loud click it sounds like soemone is snapping their fingers every time. I cant find much about this issue online and am curious if I am the only one that has the issue or maybe have a defective product. I shut off nightvision and motion recroding because its inside my house and I dont want it recording every move I make in my home and it still makes this noise at night.
The second issue is the abilty to tell the camrea to only record when I arm my ring home aalrm. I dont like that I have to shut off the record with motion featutre all togther to make sure it isnt recording when I am home.
Thank you for your feedback, @mrrogers . We'll be sure to send this over to the team. In regards to your Indoor Cam and Alarm have you seen this support article ? Also, be on the look out for Modes in the near future
The clicking you are hearing is likely the IR Cut Filter. This is a physical filter that moves into place and allows enhanced night vision. I will try and remember to experiment with my indoor camera to see, but I bet that is the noise you are hearing. I have had many brands of cameras with cut filters (which provide the best low light vision) and this is how they work.
I seem to experience the same or similar thing.
Last night I connected via iPad and via iPhone, room is pitch dark, IR enabled.
While connected with the iPhone, no issues at all, no loud clicking sounds.
While connected with the iPad, the loud clicking occurs, very regular, very annoying.
Cats are not happy with it.
When is Ring going to bother attempting to resolve or even respond to this problem? It seems that no one gives a hoot. If we're not able to utilize the Live view feature without setting off a jarring clicking / ticking noise in our room, it renders the feature pretty much useless. I've also had this clicking noise issue wake my 3 month old up from her needed daytime nap, on more than one occassion. Is there a solution to this problem, or is Ring's response simply "tough luck, don't use the feature if you don't like it"?
Thanks a lot for checking in. The strange thing is, it doesn't occur all the time someone is activating the Live view, only sometimes. I will definitely follow up with a video once we catch it happening again.
We have 1 wired stick up camera, and 3 battery stick up cams in our house. When my wife is away at work, and accesses Live view on a camera, that particular camera will (sometimes) make the clicking noise. This is happened when viewing the living room camera (wired), and the bedroom camera (battery, mounted on wall). So it's not like the issue is related to a single camera that happens to be defective.
Also strangely is the fact that it happens during the day mostly. When we tried to recreate the problem at home in the evening, we couldn't get it to happen. The living room is well lit in the evening with lights, so I'm wondering if this somehow relating to the infared/nightvision hardware that might be activating during a gloomy/cloudy daytime setting.