Hi @Matt6112. Have you tried performing a full factory reset on the Indoor Cam before setting it back up again? To reset it, try holding down the setup button for at least 20 seconds. Once that's done, you'll need to walk through a new setup once more. Let me know if this helps with the connectivity concerns!
Yes I have...but it makes no difference. It never stays connected or the app can't access it. If I also just unplug the device it factory resets itself. When I plug it back in I get the voice prompt to perform the setup again.
Hello @Matt6112 ,
Since the Factory "Hard" Reset did not correct your issue, and the fact your Cam is acting abnormal (just unplugging and it starts the setup sequence when you plug it back in), it sounds like you will need additional help, so you should telephone Ring Support:
Unfortunately, due to the Covid-19, their available hours have been changed also:
I hope Ring Support can either solve your issue, or can arrange a replacement if you are still under warranty.