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Indoor Cams not displaying on Desktop app / Windows 10

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New Neighbor II

Indoor Cams not displaying on Desktop app / Windows 10

Anyone else not seeing their new "Indoor Cam" displaying on the Windows 10 desktop app?  Other cameras (Spotlight cams) are displayed just fine. Just installed 2 Indoor Cams yesterday and they are not showing up. Uninstalled app &  reinstalled per chat tech.  No help.  Cleaned cache per chat tech.  No help.

 

Complained to tech support via a 3rd chat and received cut/paste general response, which didn't address this issue.  Emailed and received the exact same word for word response from a different agent, so I assume they are having problems with the Desktop App, especially after seeing the poor reviews for the app online.  Wish Ring was more open when they have an issue, instead of just a cut/paste response.  Seems some agents know of a problem and others don't.  Not very reassuring.

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: Indoor Cams not displaying on Desktop app / Windows 10

Hi neighbors! We just released a new version for the Windows App. You should now be able to view your Indoor Cam Smiley Happy 

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.

View solution in original post

6 REPLIES 6
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New Neighbor

Re: Indoor Cams not displaying on Desktop app / Windows 10

I have 4 new indoor cams and none are showing up in the windows 10 app. 

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New Neighbor

Re: Indoor Cams not displaying on Desktop app / Windows 10

Add: all of other 3 outside cams are showing up fine.

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New Neighbor

Re: Indoor Cams not displaying on Desktop app / Windows 10

Same issue here.  My doorbells and floodlight cams show up, but not my indoor cam.

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Community Manager

Re: Indoor Cams not displaying on Desktop app / Windows 10

Thank you for your patience, neighbors! Indoor Cam will be available on the Mac/Windows desktop app in the near future. We will keep you updated once it is available! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
Community Manager

Re: Indoor Cams not displaying on Desktop app / Windows 10

Hi neighbors! We just released a new version for the Windows App. You should now be able to view your Indoor Cam Smiley Happy 

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.

View solution in original post

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Neighbor II

Re: Indoor Cams not displaying on Desktop app / Windows 10

Yes, it works! I just updated the app in the Microsoft store. I can see my inside cameras. Thanks!