Sorry to hear about this, @linzynj! Holding the setup button for 20 seconds should result in a reset, and there should be lights indicating either the reset or entering setup mode. As you mentioned this did not work, try using another outlet in the home for powering the Camera.
If this concern persists despite a reset and testing different power sources, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.