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Indoor Cam power cable too short

New Neighbor

Indoor Cam power cable too short

needed atleast 20ft for me to install this atop the wall. any alternatives?

7 REPLIES 7
New Neighbor III

Re: Indoor Cam power cable too short

Agree the cord is too short.  Because the cord is attached to the power supply, and the micro usb has a proprietary shapped plug, I only see one alternative . . . splice the cord.  You have to cut the cord and splice a new cord in.  Make sure you mark the cord before you cut so you do not cross the wires, it may not matter, but it might.  I only needed a few feet, the longer the cord the more you may have resistance power loss.  But I would think 20 feet should be OK.  Yes, the power supply for this camera could use a better design.

Community Manager

Re: Indoor Cam power cable too short

Glad you asked @Brad and @NogNog! We do not recommend making any alterations to your devices as changes can void warranty and the device may not operate as intended. Learn more about device warranty at Ring.com/warranty



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New Neighbor

Re: Indoor Cam power cable too short

Any suggestions then?
New Neighbor

Re: Indoor Cam power cable too short

Thank you for the suggestion. I bought a 20ft usb cable instead then a separate usb power supply rated 5v @ 2.4a. hope this will supply enough power going to the cam.
New Neighbor III

Re: Indoor Cam power cable too short

You can also buy micro usb extension cables.  I think after you get the cable into the back of the camera you could "pack" that recess with anything (even tissue) to better hold the cable in that custom shapped hole.

 

I got lucky, I was able to reroute my cable and make it fit before I took any other action.  I bet Ring addresses this power supply issue with the next version.

Community Manager

Re: Indoor Cam power cable too short

Hey @Brad  and @NogNog!  I've shared this feedback with the team, who are always looking to improve our neighbor's experience. We will definitely keep you updated on any future improvements that might help with this Smiley Happy 



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Cob
New Neighbor

Re: Indoor Cam power cable too short

A longer cable is needed.
6ft is a joke for a wired security cam, even if indoor.