Hi neighbors! Thanks for including more detail on what is happening for both of your situations. Since both of you are having the same concern of your Indoor Cam failing offline, please try the following troubleshooting steps:
- Press and hold the setup button on the Indoor Cam for 20 seconds.
- Go into the Ring app > Main Menu > Devices > Indoor Cam > Device Health > Reconnect/Change Wifi Network.
- From here this will walk you through another setup of your device, and then monitor the device from here to see if it continues to fall offline.
In the event your device may continue to fall offline and not function as it should, I recommend following up with our support team directly on this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Please come back to the Community to let me know how this goes, as your answer may help the other neighbor here or future neighbors to come. Hope to hear from you both soon. 