Hey @Demo89. Depending on the distance from your Stick Up Cam to the router, it might be best to utilize the 2.4GHZ. 5GHZ is great for distances 3 metres or less with no obstruction. Any further and you start to lose quality. If this problem persists, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.