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How to stop recording motion from indoor camera when disarmed?

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New Neighbor

How to stop recording motion from indoor camera when disarmed?

How do I stop my indoor camera from recording everytime I walk in the room, when the ring alarm is disarmed?

4 REPLIES 4
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Community Manager

Re: How to stop recording motion from indoor camera when disarmed?

Hey @JudoRock. You will need to ensure you have the Modes settings set up correctly for the Indoor Cam. If you go into the Ring app > Main Menu > Settings > Modes > Disarmed > Cameras > Indoor Cam > you will want Motion Detection disable, and Live View as well, if you'd wish. After this, go into Home mode, and then back into Disarmed mode, and the cameras should cease picking up motion for you. 



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New Neighbor

Re: How to stop recording motion from indoor camera when disarmed?

I followed that process and the recordings stopped - for a while, but now the camera is again recording my movements even though I have the camera set to "motion detction disabled" in Disarmed mode.  And the system is disarmed.

 

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Community Manager

Re: How to stop recording motion from indoor camera when disarmed?

@JudoRock Thanks for getting back to me! At this time, since it's still not working as it should, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: How to stop recording motion from indoor camera when disarmed?

Same issue. Disarmed mode and removed the indoor cam (3rd gen stick up). Still records motion. Reset the cam and reinstall iOS app. No help.

 

Will see if support has any help.