Sorry to hear about your experience @TJM. This is not at the experience we intend and we are here to do what it takes to improve it! The best place to start will be with network connection. If operation is not efficient and you are hearing audio feedback during videos, wifi signal strength is the first variable to check on. Check out our Community post about RSSI for tips on how to optimize signal strength for this performance. Good call on adding an extender, as this can minimize distance and interferences.
In addition to wifi connection, mobile device connection is also important. Please ensure bluetooth and VPN is disabled while streaming a video through the Ring app. If the audio feedback persists, ensure you are not too close to the Cams while answering a video as this can cause an echo or feedback.
Have you been able to get your Ring Pro powered up? Feel free to let us know how the above goes, and any other concerns you are experiencing here, as we are happy to assist further!
You are not alone my friend. These ring devices simply do not last long, and once it is outside of the 1 year warranty ...the "Ring Team" will not help you with solutions, but only tell you to purchase a new one. I've had a spot light cam not turn on at all after trouble shooting it with 2 different Ring reps. My device is about a year and a half old, and outside of warranty. The protection plan is $10 a month... at that point I might as well hire an electrician and get a real security system that will at least last me a while. I'm aware of the product fine print/marketing strategies, but yet again I fell for it yet again. A company that over charges for products that have a short life span, overcharges for a warranty which in one year basically would pay for a brand new item any way, and to top it off ....they don't even offer a repair service at a cost. Just another disappointing product.
Comparitively speaking. They are not worth it at all. A spotlight cam is $200 unless you get it in a bundle. Then you have to pay for the protection plan. So 200 + 120 = 320 in your first year just to have a functional camera that is "covered". If you look into wired surveillance systems.... there are better options better price and better quality. The spotlight cam is simply a faulty design that can not handle normal weather conditions....with time the battery terminals will get damaged. So sure ... If youre willing to pay for the protection plan go for it. But I personally think they are overpriced for the DIY/nonelectrician market.