@Elizabeth wrote:
How do I stop this loud, static, piercing noise coming from my floodlight camera? I woke up to it 3 hours ago and I’m still trying to figure out how to fix it. I can’t find a reset button, the customer no-service chat option is useless, and finding this Ring Community was practically a miracle! It’s all very frustrating (I probably shouldn’t use this opportunity to vent). I sincerely appreciate any suggestions you may have. Thank you.
Hello @Elizabeth ,
Sorry to hear that your Floodlight Cam is making weird noises. Yes, you should try to do a reset by pushing the Reset Button. If your issue continues, you should try a hard “Factory Reset” by pressing and holding the reset button for at least 20-seconds.
The Reset button is the small button on the top of the camera, and below is a link with a picture showing its location:
https://support.ring.com/hc/en-us/articles/115001278003-Floodlight-Cam-Setup-Mode
If a Factory Reset does not resolve your issue, you should telephone Ring Support for their help at:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope you find this information helpful. 