Hi @Adc2303. For a concern like this, I would first recommend cleaning the lens of each Camera off to ensure there is no dirt or debris in the way. After that, try resetting each Camera by holding down the setup button for at least 20 seconds. Once that's done, you'll need to take the Camera through a new setup in the Ring App by following the steps under Set Up a Device.
If this concern persists after trying those steps, please give our support team a call at one of the numbers available here. They'll be able to take a deeper look at your account and devices. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
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