My fee trial on My Ring Spotlight expires tomorrow. I also have a doorbell. When I go to my account it looks like the payment for the basic plan is already set up on my spotlight as with my doorbell but I have no way of checking in my account and it keeps telling me I will lose my videos if I don’t pay but it looks like it is set to start payment tomorrow. How do I check?
Hi @IJW! If you are subscribing to the Base Protect Plan, this will need to be applied per device. When you log in at Ring.com, there will be a section on your account called my plans. This will show you your current Protect Plan status. If you are unsure of this status, our support team will be happy to confirm this information with you by phone. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!
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