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Floodlight cam keeps turning on and off

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New Neighbor

Re: Floodlight cam keeps turning on and off

Many people are having the same problem, including myself. Hope Ring can fix this bug soon.
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New Neighbor

Re: Floodlight cam keeps turning on and off

Hi,

My firmware is up to date but I've noticed too that my flood lights keep turning on and off. I've played with the motion sensors and motion coverage areas, but it doesn't resolve the problem right away. The flying night bugs may be triggering the motion sensors to trigger the lights. 

I've noticed that this happened last night June 21, 2020 around 9pm-9:30pm, and it may be the result of the summer soltice daylight periods. After 9:30pm, the problem went away...perhaps it was because of my tinkering with the senors and coverage area for triggering the lights.  But this shouldn't be happening at all. Ring: please fix this bug.

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New Neighbor

Re: Floodlight cam keeps turning on and off

I am having the same issue. Firmware up to date, have tuned down motion sensitivity, reduced light zone to to lower levels, light toggle switch to off, now light zone to minimum. Still pops on about every 30 mins

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Community Manager

Re: Floodlight cam keeps turning on and off

Hi @dmelideo! Many times when lights are triggering despite minimizing settings, neighbors will find it is due to a heat source in the area. Please check for any HVAC units, vents, exhausts, vehicles, or any source of heat close by that might be triggering these lights. Keep in mind, your lights will also trigger when regular motion is detected. If lights are illuminating every 30 minutes or so, I recommend checking the even history for this camera to see if there is also a motion event recorded this frequently. I hope this helps! Smiley Happy 



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New Neighbor

Re: Floodlight cam keeps turning on and off

My flood light lamps go on and off with no motion or heat source. I go into settings to turn the lights off. They go off for about 5 seconds and turn themselves back on. I will turn down the light sensitivity and see what happens. Firmware is up to date. Electric bill make me just want to turn the whole thing off!

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New Neighbor

Re: Floodlight cam keeps turning on and off

Thank you. I had previously checked if our single heat souce was active (dryer vent). There also no movements other than at times a few moths. The lights have goone on without and motion events. 

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Community Manager

Re: Floodlight cam keeps turning on and off

Thank you for the update, neighbors! In addition to checking for heat sources and minimizing light zones, adjusting your normal motion settings and light duration controls can also help. As the Floodlight Camera features a 270 degree field of view, there are times when the lights might trigger due to a heat source such as a vehicle. Even if not in range, a vehicle often has a large heat radius and can trigger motion activated lights.

 

Check out our help center article about controlling the lights on Floodlight Cams for more tips on fine tuning these settings.

 

If this concern persists, despite checking the above variables, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how it goes! Smiley Happy 



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New Neighbor

Re: Floodlight cam keeps turning on and off

I have the same problem with two wired floodlight cams. I have actual turned the motion detection for the lights OFF and they both keep turning on and off all night. No linked devices. Firmware is up to date. Please help!
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New Neighbor

Re: Floodlight cam keeps turning on and off

I have been following this discussion and am also having these issues. No heat interference, size and sensitivity down to nothing. I even insyalled a new Mesh Wifi system. Set it up again, same thing. Ring doorbell works great. My Spot Light/Camera worked the first few month and now lights turn on and off all night. Complete waste of money.