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Floodlight cam keeps turning on and off

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New Neighbor

Floodlight cam keeps turning on and off

I have a wired floodlight cam that constantly has the lights turn on and off after sunset.  I thought perhaps it was picking up movement of some sort, so I logged into the app and suspended motion.  The lights continued to turn on and off.  I tried turning the light switch off and back on, thinking maybe the camera needed a reboot.  That didn't work.  Anybody else have this issue?  Thank you.

18 REPLIES 18
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New Neighbor III

Re: Floodlight cam keeps turning on and off

Does the firmware version say "Up to Date" or does it have a version number?

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New Neighbor

Re: Floodlight cam keeps turning on and off

Hi there.

Checking the ring.com app shows the firmware as "Up to Date".

 

New Neighbor III

Re: Floodlight cam keeps turning on and off

An older version of the firmware had a bug which caused the lights to come on evey 30 minutes. But it was fixed in the latest update.

Your light motion sensor might be overally sensitive. Did you try to turn it way down?

 

And keep in mind that the light motion detector is separate from the video/camera motion detector.

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New Neighbor

Re: Floodlight cam keeps turning on and off

Hi CrazyCat.

You may be on to something.  I've snoozed the motion sensing, but didn't realize the light sensor is different.  

When you suggest turning down the light sensor, do you mean adjusting the distance from max to min?

Out of curiousity, are you suggesting that if I turn the light sensor distance way down, but keep the motion the same, the lights will still go oun with motion?  Or does the motion and lights work together?  If light motion is set to min, but motion is where it is, if motion is detected, lights will still go on?  On the flip side, if lights are set to maximum, is it possible lights could go on, but no recording of data, becasue motion hasn't been triggered?  Just curious.  Thank you.

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New Neighbor III

Re: Floodlight cam keeps turning on and off

The camera and light motion detection are completely independent of each other (which is bizarre - clearly the camera should trigger the light but it doesn't). Only upside is that the camera has night vision so still get something - though camera with light turning on is always best.

 

The light motion detection tends to be a wider area and more sentive than the camera. I suggest you turn it down slightly. Both these sensors are VERY trial and error. I initially put them all on max then slowly tweaked them (reduced sensitivity or area of coverage) each day. Tweak a little, watch it for a  couple of days, tweak a little, etc... After about a week of tweaking I got them just right.

 

Hope this helps 

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New Neighbor

Re: Floodlight cam keeps turning on and off

The bulbs cannot be replaced according to ring, but there are enough LEDs things out there now that a simple swap should be able to be done. Now Ring told me there was only one year warranty and they would
give 35pc off a new one. . I found something that said 3-year warranty and called them, after about 1/2 hour discussion they covered it. Mine was about 1 1/2 years old. I received my new one yesterday,. They were very friendly about it. Here's the link.
 
 
Cheers Chris
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New Neighbor

Re: Floodlight cam keeps turning on and off

Thanks for the feedback.  I'll have try to tweek the light settings, but right now I turned if all the way down (for now).  

When the light does go on, it doesn't trigger a motion alert on my phone, so it's definitly a light thing.  Too bad they don't allow you to set light zones, like they do with motion zones, so you can define when to trigger the light.

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New Neighbor

Re: Floodlight cam keeps turning on and off

Did you resovlve the floodlight issue?  Getting the same thinng here with floodlight purchased in April 2020.  WIll adjust the light sensitivity and try it.

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New Neighbor

Re: Floodlight cam keeps turning on and off

Tweaking the Motion Zones for Lights (under Light Settings) did help.  This particular floodlight, is on the side of my house, and I have a vent for my gas fireplace on the side of the house.  I'm not sure if the heat coming from that is what was triggering the lights, but when I made the zone smaller, that seemed to help.