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Floodlight cam does not work in the evening.

New Neighbor

Floodlight cam does not work in the evening.

My floodlight cam does not work in the evening. I get a black recording. When it happens in the morning, simple restart fixes it usually. 

When it happens in the evening restart, changing wifi and reseting does not work.

Here is a sample recording 

https://ring.com/share/6843995944880766474

I have a doorbell pro and it works fine. So I doubt it is a wifi issue. 


2 REPLIES 2
Highlighted
New Neighbor

Re: Floodlight cam does not work in the evening.

I assigned static IP to the floodlight camera and assigned it to DMZ. 

It was working during the day but same issue showed up in the evening.

Highlighted
Community Manager

Re: Floodlight cam does not work in the evening.

Hey @bobthebuilder. Nice job doing some testing to get this working during the day, but I'm sorry to hear it's still happening at night time. After taking a look at the video, I feel it would be best to reach out to our support team for further assistance here on this. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! Smiley Happy 



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